Copyright: Copyright ©  Monday, March 15, 2004 11:00:24
Citation: Copyright 2004


Answer Yes/No questions
Answering Yes/No Questions

You can answer Yes/No questions that your Moderator/Presenter sends you during an Event.

To answer a Yes/No question:

1.	In the Choose Answer area of the Question window, select either the Yes or No option.
2.	Click the Answer button to send your answer to the Moderator/Presenter.
Tip: You can refuse to answer the question by clicking Refuse.

See Also

Responding to verbal questions

Refusing to answer a question


Communicate with other Participants
Communicating with other Participants

You can communicate with any other Participants displayed in the Participant List.

To send notes to other Participants:

1.	In the Participant List, right-click the icon of the relevant Participant.
2.	Click Send Note. The New note window is displayed.
3.	The default recipient is the Participant selected in Step 1. If required, you can select from any of the Participants currently in the Event by selecting the relevant Participant from the Send to dropdown list.
4.	Type in the relevant text and click Send. The window is automatically closed.
To receive notes from other Participants:

At any time during the Event you can receive notes from others participating in the Event.
When receiving a note from a Participant, the Answer note window is displayed.

Tip: You can respond to the note by entering text in the My answer text box and clicking Send.
Alternatively, you can select another recipient to communicate with.

Note: A history of the Notes you sent and received is recorded (up to a maximum of 4000 characters).

Notes can also be forwarded to other Participants. Be aware that the new recipient can also see the text written by the original sender of a note (if still stored in the notes history).

See Also

Sending a note to your Moderator

Requesting to speak to your Moderator


Respond to verbal questions
Responding to Verbal Questions

When your Moderator or Presenter asks a verbal question, you will be prompted for an answer and can respond by clicking on a button either for OK or Yes/No in the displayed Respond to Poll window.

Each Participant’s response is registered in the Moderator’s/Presenter’s application.

To:	Do this:
Confirm an OK request	Click [image].
Confirm a Yes or No request	Click [image] or [image].
Not respond	Close the window without clicking any of the above buttons.
See Also

Sending a note to your Moderator

Requesting to speak to your Moderator


Contents


Disconnect from a live Event
Disconnecting from a Live Event

 You can disconnect from/reconnect to a live Event as required.

To disconnect from a live Event:

From the File menu, select Exit. You are first disconnected from the Event and then the application is closed,

OR,

From the Connection menu, select Disconnect.

OR,

Click the Close icon in the top right corner of the Participant application.

OR,

If you are a Phone-only Participant (you are connected to the Event with your telephone and NOT the Participant application), hang up your telephone.

Note: As an Audio-via-Phone Participant, disconnecting your computer from the Event does NOT disconnect the telephone. You must hang up the phone; otherwise, Event attendees may be able to hear remarks that were not intended for transmission.

To reconnect to a live Event:

 If for some reason you need to manually disconnect from the Event, you can reconnect as required (or simply dial-in using the dial-in instructions).

1.	From the File menu in the Participant application window, select Reconnect.
2.	Select one of the following options from the displayed sub-menu: Same Server as Before: Automatically reconnects you to the Event using the server with which you last connected. Automatically Select Best Server Available: Automatically selects the best server according to the Interwise Server Manager (an administrative tool that automatically assigns servers). Manually Select Server…: Displays the Manual Server Selection window. To select a server on the list, double-click on it - or select it and click OK.
See Also

Joining an Event


Display your language
Displaying your Language

You can work in your own language regardless of whether it is Left to Right or Right to Left oriented.

To choose a language, click Start\Programs\Interwise\Interwise Participant Options. The Interwise Participant Options window is displayed.

A selection box appears on the Language tab for selecting the user interface language. The direction of text in the application is defined by the language selected from the dropdown list.

See Also

Setting up your Sound

Viewing PowerPoint as images

Change your browser


Point at the Whiteboard
Pointing at the Whiteboard

You can identify points on your display to the Moderator. Any other Participants in the Event will also see at what you are pointing.

To point at your display:

1.	Click [image] in the Drawing toolbox to select the pointer for use on the Whiteboard. You can also select a color for the pointer by clicking [image] and selecting the relevant color.
2.	Click the left mouse button on the pointer and keep it pressed to drag the pointer to the location you want to point at. OR, Double-click on the pointer. The pointer remains where you double-clicked it and you can now point elsewhere.
3.	Select another tool, such as the text tool, to remove the pointer from the Whiteboard.

See Also

Sending a note to your Moderator

Communicating with other Participants

Communicating with your Moderator


Refuse to answer a question
Refusing to Answer a Question

You can answer Yes/No, Free text or Multiple Choice questions that your Moderator (or Presenter) sends you during an Event. You also have the option to refuse to answer.

To refuse to answer a question:

Click the Refuse button.

See Also

Sending a note to your Moderator

Requesting to speak to your Moderator


Request to speak in an Event
Requesting to Speak in an Event

You can converse in an Event either to ask a question or make a comment.

To request to speak in an Event:

Click [image] (Raise Hand) on the toolbar. Then wait for the Moderator/Presenter to grant you permission to speak.

See Also

Sending a note to your Moderator

Communicating with other Participants


Receive Event Materials with Interwise Push Client
Receiving Event Materials with the Interwise Push Client

The Interwise Push Client automatically and continuously downloads Event Materials to your computer in advance of a live Event, provided that:

•	Your computer is connected to a local network or to the Internet.

•	You are registered for the Event.

The Push Client icon [image] is used to display the status of the Interwise Push Client. It automatically appears in the Windows system tray. It is usually not activated. Every 10 minutes however, it will 'wake up' and start polling all Communications Centers that you are registered to - asking if there are any new Event Materials to be downloaded.

To review the download status:

 When you right-click on the icon and select Download Status…, a window appears, displaying one of the following status messages:

Disconnected:	This means that your computer failed to properly connect to the Communications Centers that you are registered to or is not connected either to your local network or to the Internet (the icon is grayed out).
Downloading Event Materials:	This means that your computer is connected to your local network or the Internet, and you are receiving Event Materials.
Waiting:	Your computer is establishing a connection to your local network or the Internet. The Interwise Push Client remains in this mode until new Event Materials need to be received.
Sleeping:	The Interwise Push Client has polled all Communications Centers you are registered to and found no new Event Materials that need to be downloaded.


Send a note to your Moderator
Sending a Note to your Moderator

You can send a note to your Moderator either to ask a question or make a comment.

To send a note to your Moderator:

1.	From the toolbar, click [image] (Send Note).
2.	Type your message in the New note window and click Send.

See Also

Requesting to speak to your Moderator

Communicating with other Participants

Sharing an application with the Moderator


Share an application with the Moderator
Sharing an Application with the Moderator

The Moderator can see 'over the shoulder' to your desktop in order to share any application that you want the Moderator to work on.

To share an application with the Moderator:

Request the Moderator to initiate 'over the shoulder'	Send a note to the Moderator or raise your hand with a request to initiate sharing of your application.
Work on the application	After the Moderator initiates sharing (after you have authorized the Moderator’s request), you can work together on your desktop application. Note: In order for the Moderator to interact with your application, you must not move your mouse.
Stop the Moderator from using your application	Move your mouse or press any key on the keyboard.

See Also

Working with a shared application

Sending a note to your Moderator

Requesting to speak to your Moderator


Communicate with your Moderator
Communicating with your Moderator

The Participant application enables you to converse with your Moderator during any Event.

Note This section is not relevant for iMeeting Events. Refer to Communicate in an iMeeting Event for details of how to converse during an iMeeting Event.

For details in how to conduct a conversation via your telephone, see here.

To communicate with your Moderator:

1.	After connecting to the Event, check that the message in the Status Panel above the Whiteboard displays Moderator Is Present (confirms that both you and the Moderator are connected to the Event). If the Moderator has not yet connected, Waiting for Moderator is displayed in the Status Panel.
2.	From the toolbar, click [image] (Raise Hand).
3.	If the Moderator starts speaking to you, the status message changes to 2-way Conversation and an additional message below this, Press CTRL to speak, is flashed until you press the CTRL key. In addition, your name and the Moderator’s name are highlighted in blue in the Participant List. If the Moderator has initiated a Private Conversation with you, the status message changes to Private Conversation; the Press CTRL to speak message is flashed until you press the CTRL key. For Private Conversations, your name and the Moderator’s name are highlighted in purple. Note: The Moderator’s name is always displayed in bold.
4.	When you press CTRL (and keep it pressed while speaking), the [image] icon is displayed alongside your name in the Participants List. This icon indicates that you can now start speaking.  The Status Panel now displays the On the Air message, indicating that your voice is being transmitted to the Moderator and other Participants (though only the Moderator will hear you in a Private Conversation). Tip: As an alternative to the CTRL key, you can click [image] (Speak) when you want to commence speaking. This offers the same voice control as the CTRL key, though you must remember to click the button again when you have finished speaking. Note: In versions prior to 4.5 SP1, when releasing the CTRL key the Speak button was automatically released (only relevant to iMeetings). If you are migrating from an earlier version, you should be aware that the Speak button and CTRL key are no longer synchronized and offer separate, though similar, voice controls.
5.	If the Moderator starts speaking while you are speaking, the status message changes to Multiple Speakers (or Multiple (Private) Speakers for Private Conversations). You can resume speaking after the Moderator has finished.
6.	Release the CTRL key when you have finished speaking, and wait for a couple of seconds for your Moderator’s response.
7.	When your Moderator ends the conversation, the status message changes back to Moderator Is Present.
Note: Refer to ‘Responding to questions from your Moderator’ in the Contents for information about responding to questions, polls and surveys initiated by the Moderator.

See Also

Disconnecting from a live Event

Requesting to speak to your Moderator

Status messages


Record an Event
Recording an Event

This section describes how to make a recording of a live Event and how to save the recording.

Note: The initiator of each Event can disable this feature.

To make a recording:

1.	From the Record menu, select Start (or Resume) Recording. The Status Panel indicates that you are currently recording the Event, as shown below:
2.	To stop the recording at any time during the Event, select Stop (or Pause) Recording from the Record menu. The recording icon in the Status Panel is removed.
To save the recording:

1.	From the Record menu, select Save Recording.
2.	In the displayed Save As window, choose a name and location for the recording session file (*.vcr) and click Save.
To save the recording as a different file:

1.	From the Record menu, select Continue Recording in a Different File…. A new recording file is automatically created.
2.	If you have not already saved the contents of your previous recording you are prompted to save them first (in the displayed window, click Yes).  In the displayed Save As window, choose a name and location for the recording session file (*.vcr) and click Save.
3.	Recording is subsequently continued in the new file. When you next save this file, you are prompted to define a new name and location, as described previously.
See Also

Working with Recordings

Playing back a recording


Status Messages

The Participant application Status Panel provides messages that describe the status of your connection and conversation with your Moderator as well as when playing back an existing recording session.

Waiting for Moderator	Participant is connected and is waiting for the Event to begin - the Moderator has not yet entered the Event.
Moderator Is Present	Moderator has connected to the Event.
2-way Conversation	1. Moderator has permitted the Participant to start speaking. No ‘Speaker ID’ is displayed as no one is speaking yet, although both parties have the right to do so. 2. When the Moderator starts speaking, the ‘Speaker ID’ identifies the ‘other party’. 3. When the Participant is speaking freely to the Moderator, the ‘Speaker ID’ displays ‘On the Air’.
Multiple Speakers	Moderator has started speaking while the Participant is speaking. The ‘Speaker ID’ displays ‘On the Air’.
Listening	Moderator has started speaking with another Participant. The ‘Speaker ID’ identifies the ‘other party’ who is now speaking.
Meeting in Progress	Participant who connects is notified that the iMeeting has begun.
Private Conversation	1. Moderator is about to hold a private conversation. 2. When the Moderator is speaking, the ‘Speaker ID’ indicates the identity of the ‘other party’. 3. When the Participant is speaking, the ‘Speaker ID’ displays ‘On the Air’.
Multiple (Private) Speakers	Both Moderator and Participant are speaking privately.
In Breakout Session	Participant is in a breakout session group. If the Participant has presenting rights, the text is shown in blue, otherwise in black.
Breakout Leader	Participant has been designated as the leader of a breakout session group. If the Participant has presenting rights, the text is shown in blue, otherwise in black.
Over-the-Shoulder Mode	Participant is currently working with the Moderator in ‘over the shoulder’ mode.
You Are Speaking	Participant currently in control of the breakout group, or during an iMeeting, is speaking. The ‘Speaker ID’ displays ‘On the Air’.
Playing Recorded Event	Participant is playing back a recorded session.
Stepped Out	Participant has temporarily stepped out of the Event.
Note:  When connecting to an Event, no status message is displayed, though ‘Connecting to Event’ is flashed in the Status Panel.

When disconnected, no status message is displayed: the disconnected mode is indicated by ‘darkening’ the Status Panel and displaying ‘Connection: None’.

See Also

Communicating with your Moderator

Requesting to speak to your Moderator

Indication of your Connection, Materials and Audio


Toolbar Icons

A convenient set of icons enables you to initiate most operations directly from the Participant application toolbar.

Icon	Operation
	Indicate to your Moderator that you want to ask a question or make a comment. Note: This icon is the default emoticon, though will change according to the emoticon selected.
	Send a note to your Moderator either to ask a question or make a comment.
	Enables you to inform the Moderator that you are temporarily ‘stepping out’ of the Event.
	Enlarges the Whiteboard to full screen size. Note: The Whiteboard enlarges to fill your computer screen, regardless of the screen resolution settings you have configured.
	Reduces the Whiteboard to its default mode. Note: This button is only available when the Whiteboard is in Enlarge mode, as described above.
	When granted permission by your Moderator/Presenter, click this button and speak into your microphone. When finished speaking, click this button again.


Display Video of your Moderator
Displaying Video of your Moderator

You can display video of your Moderator while the Event is in session.

Notes:

•	The Moderator can independently turn the video display on and off at any time during the Event.

•	Your Moderator's video display only appears after the Moderator has turned it on.

To display video of your Moderator:

1.	From the Audio/Video menu, select Show Video Window.
2.	Click Show Video Window again to hide the video display for any reason. This keeps the video display turned off.
	Note: If the Moderator turns off the video display and turns it on later, you will not see the display until you click Show Video Window again to restore it.

See Also

Displaying your language

Setting up your Sound

Viewing PowerPoint as images

Changing your browser


Take a test or respond to a survey
Taking a Test or Responding to a Survey

You can take a test or respond to a survey that your Moderator sends you during an Event.

The test or survey can be made up of Yes/No, Multiple Choice or Free Text questions and other items displayed on your Whiteboard, while the test itself is easily navigated and answered in a step-by-step sequence.

To take a test or respond to a survey:

1.	The first question is automatically displayed on your Whiteboard. Answer this question and click Next. Note: You can answer the test questions in whatever order you want. Tip: You can abstain from the poll/survey by closing the window.
2.	Answer the next question, or click Previous to go back to the previous question or Next to go to the next question. Note: When you complete a test question, the relevant question is highlighted in green in the Test or Survey window.
3.	Click Submit when you are finished taking the test (or responding to a survey) and then click Yes to confirm.
Additional Test Features

•	During the test, the Moderator can converse with you and use the Whiteboard. This will remove the questions on your Whiteboard. If so, reload your Whiteboard so that you can continue taking the test.

•	If you connect after the test or survey has started, you cannot take it.

•	If you disconnect during the test or survey, you can resume after reconnecting if the test or survey is still in progress.

•	For a graded test, the Moderator has the option to send you a private note with your grade.

See Also

Answering free text questions

Answering multiple choice questions

Answering Yes/No questions


Practice your application in SEM mode
Practicing in SEM Mode

To make it more convenient for Participants to practice using an application on their desktops, the Moderator can reduce the Participant window display to a small window. This is known as self-exercise mode (SEM.

To practice your application in SEM mode:

Load the application on your desktop	Use whatever way you ordinarily use to load an application on the desktop.
Speak with your Moderator	Click the Raise Hand button and wait for your Moderator to give you permission to speak.
Restore the Interwise Participant display	Click [image].

See Also

Working with a shared application

Sending a note to your Moderator

Requesting to speak to your Moderator


View a shared application
Viewing a Shared Application

The Moderator can share any application with all Event Participants. The application running on the Moderator’s computer is viewed on each Participant’s desktop.

When the Moderator initiates application sharing, the toolbar displays the following message:

Moderator is Sharing an application

When the Moderator gives you control of the shared application, the following message is displayed (you do not have to be in Conversation mode in order to control an application: the Moderator can even be in Conversation with another Participant while you control the shared application)

 Moderator is Sharing an application – You have control

When in control, you have temporary control over keyboard and mouse interaction with the application.

Note:  During an iMeeting, the above messages are modified to indicate the Presenter is sharing the application .

Tip:  To see the application better once the Moderator has started application sharing, you can maximize your Participant window by clicking the Enlarge button.

See Also

Working with a shared application

Sending a note to your Moderator

Requesting to speak to your Moderator


Work with a shared application
Working with a Shared Application

The Moderator (or Presenter) can load an application onto the Whiteboard and show it to the Participants. All the Participants can see whatever the Moderator does with the application, or, one Participant at a time can interact with the application.

To work with a shared application:

View a shared application:	All the Participants can see whatever the Moderator or Presenter does with the application.
Practice your application in SEM mode:	To make it easy for you to practice using an application on your desktop, the Moderator can reduce the Participant window to a small window called self-exercise mode (SEM).
Share an application with the Moderator:	Enables the Moderator work 'over the shoulder' on one of your applications. When given permission by the Moderator, you can work on the application yourself using the modified toolbar.
Work with the Application Sharing Dashboard	Enables you to manage the ongoing Event session, while simultaneously working on the shared application. Only the ‘sharer’ can view the Dashboard.

See Also

Sending a note to your Moderator

Requesting to speak to your Moderator


Playing back a Recording

This section describes how to play back recordings and includes the following:

•	Playback scenarios

•	Participant window during playback

•	Playback toolbar

•	Reviewing the recording contents

Playback Scenarios

The Participant application enables you to play back recordings of Events, in either of the following scenarios:

•	On Demand Event: When accessing the Event link in the Communications Center Catalog (or via a Portal, email invitation, or Overview Page), the associated recording file is automatically downloaded. Once the download is complete, the Participant application is launched automatically and playback of the recording begins.

•	Recordings saved on your computer: Open the Participant application and from the File menu, select Playback Event Recording…. Browse to the relevant file (in either .vcr or .vcm format) and click Open. Playback of the recording begins.

Participant Window during Playback

The Participant application has a number of different features during playback of a recording, as listed below:

Feature	Location on the screen
Playback Toolbar	Replaces toolbar (except for the Enlarge button).
Indication of application sharing by Moderator	On toolbar, if application sharing is included in the recording.
Display of recording contents	In the Table of Contents tab.
Tip: To display the Participant List, go to the View menu and select Participant List.

Note: When first playing back the recording, Playing Recorded Event is displayed in the Status Panel. When someone is speaking during the recording, Listening is displayed.

Playback Toolbar

The Playback toolbar replaces the regular toolbar during playback of a recording (though the Full screen icon remains).

•	Current time within the recording: shown above on the left.

•	Total time of recording: shown above on the right.

The following buttons enable you to control the recording:

Index -Backward	Index -Forward	Pause	Play	Stop
Note: The [image] button takes you to the beginning of the recording.

The Index buttons ( [image] and [image]) let you easily navigate through the slides in a recording.

Use [image] to move one slide forward in the recording and [image] to move one slide backward.

To close the Recording:

Click the Close button in the upper-right corner of the Participant window, OR from the File menu select Exit, to close the recording.

Reviewing the Recording Contents

The Table of Contents tab displays the contents of the Event recording. You can jump to any of the displayed files by clicking on the relevant file. For example, if you want to review a section of application sharing that you experienced, click the relevant section in the Table of Contents (indicated by the application sharing icon [image]).

The description in the Type column and the icon in the Content column indicate the type of content.

Note: Polls that were visible when the Event was recorded will also be visible when the recording is played back: they will be displayed during playback in the same way that they appeared when they were originally recorded. However, tests and surveys will not be displayed when the recording is played back.

You can also search the contents of the recording for a file name or text, as described in the following procedure.

To search the Recording:

1.	In the Table of Contents tab, click Search Recording.
2.	Enter the relevant file name or text and click Find Next. The first file that meets your search criteria is automatically loaded.
See Also

Working with Recordings


Setting up your Sound

You can define suitable sound settings for your microphone and speakers (or headset) both during an Event itself and when running the System Check from the Communications Center. These settings are not relevant if you intend to enter an Event with your telephone.

 You can also control the microphone and speaker volume level (see adjusting the sound level).

To change your sound settings:

1.	From the Audio/Video menu, select Audio Setup Wizard…. You are automatically disconnected from the Event (if connected) and the Audio Setup Wizard is displayed.
	Note: Before continuing with the wizard, you should close all other programs that play or record sound. You should also ensure that your speakers and microphone (or headset) are plugged in and switched on.
2.	Click Next. In the displayed window, click [image] and set your volume level by adjusting the slider in the Speaker Volume area .
3.	Click Next. You can record a test message, up to 15 seconds long, in order to check how you sound to others.
4.	Click Next. You have successfully completed the wizard.
5.	Click Finish to save the settings you defined during the previous steps and to close the wizard window. You are automatically reconnected to the Event you were in before you ran the Audio Setup Wizard.
	Note: You can access this wizard at any time during an Event. The Audio Setup Wizard is also activated during the System Check process, as described in the Interwise Communications Center User Guide.

See Also

Displaying your language

Displaying Video of your Moderator


Access a Communications Center
Accessing a Communications Center

You can directly access any Communications Center to which you have previously registered. This is especially useful when you are registered to a number of Communications Centers and have difficulty remembering the correct URL for a specific Communications Center.

To directly access a Communications Center:

1.	From your system tray, double-click the [image] icon to display the Interwise Communications Gateway window.
2.	Select the relevant Communications Center name from the dropdown list. The correct URL for the specified Communications Center is then displayed in the box below.
3.	Click the Go to Communications Center button to directly access the selected Communications Center.
Note: The selected Communications Center’s Home Page is opened in a new browser window, without the need for you to login with your user name and password. As you have previously registered to this Communications Center, the Interwise system has your details stored and automatically logs you in.

See Also

Displaying your language

Setting up your Sound


Breakout Session Overview

A breakout session is a session during a live Event (iClass Events only) in which Event Participants are divided into groups that work separately on an assignment.

Each group is assigned a leader, who can conduct the breakout session or transfer control to someone else in the group (either another Participant in the group or the Moderator - if the Moderator has joined the group).

After the groups have finished their work, they are then reunited. At this point, each group’s output can optionally be presented to the other Event Participants.

If the Event supports telephones, the Moderator cannot initiate a breakout session.

See Also

Leading a breakout session

Participating in a breakout session

Communicating with the breakout group

Using the Participant List


Lead a breakout session
Leading a Breakout Session

Each group in a breakout session is assigned a leader, who can conduct the breakout session or transfer control to someone else in the group (either another Participant in the group or the Moderator - if the Moderator has joined the group).

After receiving control from the Moderator to instruct a segment of the Event Materials, the group leader can perform the Interwise Moderator operations listed below.

Note: Only the Moderator can assign a breakout session leader, who is displayed as [image] in the Participants List to all other members of the group.

•	Communicate with other Participants in the group

•	Load files for your group to work with

•	Perform a Web Safari

•	Use the Participant application drawing tools

•	Transfer control to another Participant in the group

•	Call the Moderator

•	Create and submit the group’s output

Note: Once the breakout session starts, an additional Breakout Session option is added to the Participant application menu bar. The menu options subsequently available are Call the Moderator, Produce Group’s Project and Submit Group’s Project.

Once granted control of the group, the Status Panel displays Breakout Leader, as shown below:

To communicate with other Participants in the group:

1.	From the Participants List, right-click on the Participant with whom you want to speak and in the displayed popup menu, select Start two-way conversation. OR, Double-click the relevant Participant.
2.	Speak as required. The other group members will also hear what is said.
Tip: To end a conversation with a group member, right-click on the relevant Participant in the Participant List and click Stop two-way conversation.

To load files to the group:

The Moderator assigns the Event Materials available to the group. These are displayed in the BOS Materials tab (displayed only to the group leader or user with Presenting Rights.

Double-click on the required file,

OR,

Use the [image] buttons to navigate through the files.

The following table describes the results of loading files, according to the file type. The Moderator defines these load settings when building the Event Materials:

File Type	Description
Image	If Center was selected in the Insert Picture window, the image is centered on the Whiteboard.
Sound/video	The sound or video player window is displayed on the Whiteboard. The file is automatically played.
PowerPoint	Integrated PowerPoint (slides are loaded via the Whiteboard).
HTML	The Web site (using a URL link) or file is displayed on the Whiteboard. If Full HTML (the equivalent to selecting the Follow links when clicked option in the Participant application when performing a Web Safari) is selected for Display mode, the links on the page will be active.
Other file types	Open file in SEM mode: Runs the application (must be installed on the Participant’s computer) associated with the file. The Participant software is in SEM mode when the application is running. Open file without SEM mode: Same as above except that Participant software is not in SEM mode.  Open with browser on Whiteboard: The browser opens the file on the Participant Whiteboard. Open with browser on Whiteboard in Full HTML: The browser opens the file in the Participant in Full HTML mode.  None: Loading the file will not trigger any action in the Participant or Moderator software.
To perform a Web Safari:

This option is only available if you are the group leader or currently have Presenting Rights. Refer to Performing a Web Safari for further information.

To use the Participant application drawing tools:

From the toolbar, you can use the Drawing toolbar features described in the following table (refer to Using the Whiteboard while Speaking for further information):

Icon	Description
	Enables you to clear the current contents of the Whiteboard and select an alternative color for the Whiteboard background.
	Enables you to display a pointer on the Whiteboard. You can modify the color of the pointer.
	Enables you to type text on the Whiteboard. You can define the font, size and color of the text.
	Enables you to select the type of line or shape to draw on the Whiteboard.
	Enables you to draw a checkmark on the Whiteboard.
	Enables you to erase parts of the Whiteboard.
	Enables you to define the type of text used when using the [image] Whiteboard tool.
	Enables you to define the thickness of the lines drawn when using the [image] Whiteboard tool.
	Enables you to define the color used when using any of the above-mentioned tools.
To transfer control to another Participant in the group:

In the Participants List, right-click on the Participant to whom you want to give control, and in the displayed popup menu, select Give Presenting Rights.

Tip: To resume control, right-click on the Participant in the group who has control and in the displayed popup menu, select Take Presenting Rights.

To call the Moderator:

You can call the Moderator by selecting Call Moderator from the Breakout Session menu.

To create and submit the group’s output:

1.	Prepare a summary of the group’s output on the Whiteboard using the drawing tools and other parts of the Event Materials if applicable.
2.	From the Breakout Session menu, select Produce Group’s Project. A snapshot is taken of the contents displayed on the Whiteboard. This creates a Projects folder with a Project1 snapshot in the Moderator’s Event Materials. It also notifies the Moderator that the group has finished the session. You can take as many snapshots as is required.
3.	From the Breakout Session menu, select Submit Group’s Project to submit the snapshot containing the group’s output. This displays the output on the Whiteboard.
See Also

Breakout session overview

Participating in a breakout session

Use the Participant List


Participate in a breakout session
Participating in a Breakout Session

Once you are assigned to a group, you can participate in the breakout session in the same way you participate in a regular Event.

All Participant application tools are available during the breakout session. Refer to Use the Whiteboard while Speaking for information on the various Participant application tools.

See Also

Breakout session overview

Leading a breakout session


Use the action buttons
Using the Action Buttons

The Participant application can optionally contain up to four ‘action’ links. These links are included in a ‘Links’ menu, which is only displayed if the Moderator defined action buttons. Each button/link has a URL link that is activated when you click it.

Notes:

•	The Moderator can optionally create action buttons as part of the Event Materials.

•	Either a bitmap or text can appear on the face of the button.

To use the action buttons:

1.	Click on the button/link you want to activate.
2.	Your browser opens to the URL link the Moderator set for the button. Such a link can also be an email address.

See Also

Leading a breakout session

Participating in a breakout session


Use drawing tools
Drawing Tools

You can use drawing tools to supplement the Whiteboard display with pointers, checkmarks, lines and shapes as well as typed in and handwritten text - all in a variety of colors.

To use drawing tools in a live session:

Draw on the Whiteboard

Use the pointer

Put a checkmark on the Whiteboard

Draw shapes on the Whiteboard

Write text on the Whiteboard

Change colors on the Whiteboard

Erase the Whiteboard

See Also

Breakout session overview

Leading a breakout session


Change colors on the Whiteboard
Changing Colors on the Whiteboard

You can change the background color of the Whiteboard at any time. Note that this color is independent of the color you select for other drawing/writing operations.

To change the Whiteboard background color:

1.	Right-click on the [image] icon, and in the displayed color palette, select the relevant color. The selected color is shown in the icon itself.
2.	Click [image] to actually implement the new background color.
Note: The next time you erase the Whiteboard the background will appear in the color you have chosen.

See Also

Erasing the Whiteboard


Draw on the Whiteboard
Drawing on the Whiteboard

Once granted permission to speak by the Interwise Moderator, you can draw on the Whiteboard in a variety of colors.

The thickness of the line you are drawing can vary from 1 to 32 pixels.

To draw on the Whiteboard:

1.	Choose a thickness and color.
2.	Click the [image] button in the Drawing toolbox. The cursor changes into a pencil symbol.
3.	Move the cursor to the position where you want to start drawing.
4.	Click, press, drag and release the mouse when you are finished. The line shape you have just drawn now appears on the Whiteboard.

See Also

Erasing the Whiteboard


Draw shapes on the Whiteboard
Drawing Lines and Shapes on the Whiteboard

You can draw shapes on the Whiteboard in many colors. The following shapes are available from the Drawing toolbox:

Freehand	Straight line	Rectangle or square	Horizontal or vertical line	Filled rectangle or square	Ellipse or circle
The thickness of the shape you are drawing can vary from 1 to 32 pixels.

To draw shapes on the Whiteboard:

1.	Select a thickness (by clicking [image] ) and color (by clicking [image] ).
2.	Click the arrow button alongside the selected shape button ( [image] by default) to display the palette of available shapes and then click the required shape button. The cursor turns into an arrow with a shape icon below it.
3.	Move the cursor to the position where you want to start drawing. Click the mouse, keep it pressed while you are drawing and release it when you are finished.
4.	To draw an identical shape, move the cursor to a new position and double-click.

Tip: Hold down the Shift key to draw perfect squares and circles instead of rectangles and ellipses.

See Also

Erasing the Whiteboard


Erase the Whiteboard
Clearing the Whiteboard

You can clear the Whiteboard’s contents at any time. You can also erase parts of the Whiteboard.

To clear the Whiteboard:

Click [image] to erase the Whiteboard and restore it with the current background color.

To erase a portion of the Whiteboard:

1.	Click [image]. The cursor changes into an eraser symbol.
2.	Move the cursor to the position where you want to start erasing.
3.	Click the mouse and keep it pressed while you drag the dotted square over the area you want to erase. Release the mouse when you are finished.

See Also

Changing colors on the Whiteboard


Put a checkmark on the Whiteboard
Putting a Checkmark on the Whiteboard

You can draw a checkmark on the Whiteboard in a variety of sizes and colors. You can also easily copy checkmarks of a particular size.

To put a checkmark on the Whiteboard:

1.	Click the [image] button in the Drawing toolbox. The cursor changes into a checkmark with an arrow above it.
2.	Select a color for the checkmark.
3.	Click and drag. A dotted square appears that gets larger as you drag. Release the mouse. The checkmark appears on the Whiteboard in a size that just fits into the dotted square (line thickness is set automatically).
4.	To create an identical checkmark, move the cursor to a new position and double-click.

See Also

Erasing the Whiteboard


Write text on the Whiteboard
Writing Text on the Whiteboard

You can write text on the Whiteboard in a variety of fonts, sizes and colors.

To write text on the Whiteboard:

1.	Click [image] in the Drawing toolbox. The cursor changes into an arrow above a capital A.
2.	Click [image] to select a font, size and font type for the text and look at the Sample pane to verify that this is the text you want.  You can also select a color for the text by clicking [image] and selecting the relevant color.
3.	Move the cursor to the position where you want to start typing in text and click.
4.	Type in the text. It is displayed on the Whiteboard.
	Note: If you are currently live, you must press Enter or click a new position on the screen to display the text to all Participants.

See Also

Erasing the Whiteboard


Load a picture file
Loading an Image File

 You can display an image (picture) on the Whiteboard.

To load an image file:

Click the mouse on the image markers and drag it to the desired position.

Release the mouse or press Enter to display the image on the Whiteboard.

Notes:

•	An image that is the same size as the Whiteboard fits in directly.

•	An image that is larger than the Whiteboard does not fit in, so that not all of it is displayed.

•	An image that is smaller than the Whiteboard is initially displayed as image markers in the upper left corner.


Answer multiple choice questions
Answering Multiple Choice Questions

You can answer multiple-choice questions that your Moderator sends you during an Event.

To answer a multiple choice question:

1.	Select one of the answers (ranging from a minimum of 2 to a maximum of 5) displayed for the question.  Use the arrows to scroll lengthy questions or answers.
2.	Click the Answer button to send your answer to the Moderator.
Tip: You can refuse to answer the question by clicking Refuse.

See Also

Responding to verbal questions

Refusing to answer a question


Answer free text questions
Answering Free Text Questions

You can answer free text questions that your Moderator sends you during an Event.

To answer a free text question:

1.	In the Enter Answer text box of the Question window, type in your answer to the question.
2.	Click the Answer button to send your answer to the Moderator.
Tip: You can refuse to answer the question by clicking Refuse.

See Also

Responding to verbal questions

Refusing to answer a question


Use the pointer
Using the Pointer

You can point at any spot on the Whiteboard by inserting an arrow, which can be any one of a variety of colors.

Whenever you click the pointer at a different location on the Whiteboard, it is removed from its previous location and appears at the point where you just clicked.

You can also display more than one pointer or move any pointer somewhere else on the Whiteboard.

To use the pointer:

To:	Do this on the Whiteboard:
Point at a spot	Click the [image] button on the toolbar. The cursor turns into a dotted outline of the pointer in the center of the Whiteboard. Move the cursor to the position you want to point at and click.
Point at more than one spot	Double-click on the pointer. The pointer stays on the spot where you just double-clicked, and the cursor is ready to point at another spot.
Change pointer color	Choose a different color from the toolbox.

See Also

Erasing the Whiteboard


Communicate with the breakout group
Communicating with the Breakout Group

The Moderator enables the group leader in a breakout session to communicate directly with the Participants in the breakout group.

To communicate with other Participants in the group:

1.	In the Participant List, right-click the Participant with whom you want to speak and in the displayed popup menu, click Conversation.
2.	Speak as required. The other group members will also hear what is said.
To end a conversation with a group member:

In the Participant List, right-click the Participant you are conversing with and in the displayed popup menu, click Stop Conversation.

This ends your conversation with the selected Participant.

Note: Simultaneously, the monitors of other Participants in the Event indicate that you are no longer conversing with a Participant.

See Also

Breakout session overview

Leading a breakout session

Participating in a breakout session

Using the Participant List


Use the Participant List
Using the Participant List

The Participant List contains a list of the Participants and Moderators who are currently participating in the Event.

Participants can use this window to communicate with the other Participants in the Event.

Group leaders in a breakout session use this window to monitor the live status of the Participants and their responses to questions or polling requests.

To use the Participant List:

1.	If the Participant List is open but not currently displayed, from the View menu click Participants. The Participant List is displayed.
2.	The column headings are explained in the table below.
@	A graphic symbol that indicates the Participant's current status: A Participant is connected but not speaking Your icon (only your icon is boxed) Moderator You currently have presenting rights You have temporarily ‘stepped out’ of the Event Note: Additional icons are displayed if the Event has been configured to allow the use of telephones, as shown here.
Name	The name of the Participant.
Load Status	A sign that indicates the status of the last item the Moderator has loaded onto the Whiteboard: The Participant software failed to load the item. The item is waiting to be loaded by the Participant.
Comment	An optional comment that the Interwise Communications Center administrator can enter with more information about the Participant.

See Also

Leading a breakout session

Communicating with the breakout group


Open a Protected Recording
Opening a Protected Recording

The Participant application allows you to open a protected recording or save it to open later.

To open the recording, you must be online and a key code is required. Once the key code is entered, there is no need to enter it again.

See Also

Working with Recordings


Use the Whiteboard while speaking
Using the Whiteboard while Speaking

After giving you permission to speak, the Moderator (or whoever is currently running the iMeeting) has the option to also let you use the Whiteboard while conversing with you at the same time.

This is known as 'Active Conversation', and you are then defined as an 'Active Participant' (or during an iMeeting you are granted ‘Presentation Rights’.

The drawing tools available to the Participant appear on the toolbar and are described in the table below.

Icon	Description
	Enables you to clear the current contents of the Whiteboard and select an alternative color for the Whiteboard background. Note: This option is only available in iMeeting Events.
	Enables you to display a pointer on your Whiteboard. You can modify the color of the pointer.
	Enables you to type text on the Whiteboard. You can define the font, size and color of the text.
	Enables you to select the type of line or shape to draw on the Whiteboard.
	Enables you to draw a checkmark on the Whiteboard.
	Enables you to erase parts of the Whiteboard.
	Enables you to define the type of text used when using the [image] Whiteboard tool.
	Enables you to define the thickness of the lines drawn when using the [image] Whiteboard tool.
	Enables you to define the color used when using any of the above-mentioned tools.
Note: The other Participants in the Event can view whatever operations you are performing on the Whiteboard.

See Also

Requesting to speak to your Moderator


Change your browser
Changing your Browser

You can change your default Internet Browser to be used during Events.

To choose a browser, click File>Options…. The Options window is displayed. Use the Browser tab for selecting the browser.

Notes:

•	Your default browser is automatically used with the Participant application.

•	You can use this option to change your browser or restore your default browser.

Select Internet Explorer to use the Internet Explorer browser.

OR,

Select Netscape to use the Netscape browser.

OR,

Select Default Browser to restore the default browser.

See Also

Displaying your language

Setting up your Sound

Displaying Video of your Moderator

Viewing PowerPoint as Images


View PowerPoint as images
Viewing PowerPoint Slides as Images

The Participant application enables you to view PowerPoint slides as JPEG pictures.

Notes:

•	Conventional PowerPoint viewing is automatically used with the Participant application.

•	You can use this option to view PowerPoint slides as JPEG pictures.

To view PowerPoint as JPEG pictures:

1.	From the File menu, click Options…, and in the displayed Options window, click the Miscellaneous tab.
2.	Select the View PowerPoint slides as pictures (JPEG) instead of using MS PowerPoint checkbox to view PowerPoint slides as JPEG pictures. This enables Participants without PowerPoint installed to view the Event Materials.

See Also

Displaying your language

Setting up your Sound

Displaying Video of your Moderator

Changing your browser


Define Application Sharing Settings
Defining Application Sharing Settings

This section describes how to configure various application sharing settings, including the following:

•	Define output bandwidth control

•	Define image colors

•	Define a shortcut key

•	Display the Application Sharing Dashboard

•	Define the Participant window to open in Enlarged mode at the start of an application sharing session

•	Defining the Active Speaker to control the shared application

Define Output Bandwidth Control

You can define the output bandwidth of your application sharing to suit the other Participants’ connection.

To define output bandwidth control:

1.	From the File menu, select Options…. In the displayed Options window, click the Application Sharing tab.
2.	From the Output Bandwidth Control section, select the relevant mode from one of the following: • Normal: The default selection, this is relevant when you know that some Participants use a fast connection. • High: Relevant when you know that all Participants use a fast connection. • Low: Relevant when you know that all Participants are using a dialup connection. • Customized: Select this option to enable the Settings button and define advanced application sharing settings, as described in the following Advanced Bandwidth Settings section.
3.	Click OK.
Advanced Bandwidth Settings

By selecting the Customized option from the Output Bandwidth Control list (see above), the Settings button is enabled. This option enables you to define the average level (not the maximum level) of CPU usage on your computer during application sharing, as well as the byte rate, as described in the following procedure:

To define output bandwidth settings:

1.	Click Advanced (after selecting the Customized output bandwidth option). The Application Sharing Advanced window is displayed.
2.	Enter the relevant rate in the Rate (Bytes per second) box.
3.	Adjust the slider control to the relevant CPU Usage percentage value. You can adjust the value between 50 and 75% only. Note: A deviation of 5% is applied to the specified value. In effect, this permits the average CPU Usage level to reach 80%.
4.	Click OK to implement the above settings.
Define Image Colors

You can set the image colors used in application sharing to assist in determining the bandwidth consumption.

To define image colors:

1.	In the displayed Options window, click the Application Sharing tab.
2.	In the Image colors section, select one of the following: • 256 Colors (8 bit) (selected by default) for faster sampling of images during application sharing. Bandwidth consumption is kept to a minimum, though the quality of the images is not as good as High Color. • High Color (16 bit) for high quality images, as some 65,000 colors are available for each image. However, this setting will increase your bandwidth consumption, as well as your computer’s processor resources.
3.	Click OK to implement the above settings.
Define a Shortcut Key

The Presenter can define a shortcut key in order to end application sharing at any time. This enables the Presenter to end application sharing quickly and easily and without the need to search for the Participant application under a series of application windows.

To define a shortcut key:

1.	In the displayed Options window, click the Application Sharing tab.
2.	In the End Sharing Hot Key text box, enter the shortcut key combination that you wish to use to end application sharing. Tip: You can also define a shortcut key for ending other Participant’s control over the shared application in the End Viewer Control Hot Key text box.  Note: The shortcut key combination must include the Shift or Alt and any other key. The CTRL key is not supported.
3.	Click OK.
Display the Application Sharing Dashboard

The Presenter can determine whether the Application Sharing Dashboard is displayed or not when sharing an application.

This option is particularly relevant for applications that do not have a title bar. When sharing these types of application, the Dashboard is displayed in the top right corner of the application window itself, obscuring some of the window’s contents and displaying a gray box to Participants.

Minimizing the Dashboard may provide a temporary solution, but it is recommended to set the Dashboard not to be displayed to maximize the Participants’ experience of the shared application.

To define whether the Application Sharing Dashboard is displayed:

1.	In the displayed Options window, click the Application Sharing tab.
2.	In the Application Sharing Dashboard section, deselect the Display Dashboard checkbox if you do not want to display the Dashboard. The setting is stored in the registry and remembered in subsequent sessions.  Changing the setting takes effect immediately; it can be changed while an application sharing session is in progress, and immediately affects the display (or hiding) of the Dashboard on the shared application window.
Define the Participant Window to open in Enlarged Mode

You can define the Participant window to open automatically in Enlarged mode whenever an application sharing session is launched.

To define the Participant Window to open in Enlarged Mode:

1.	In the displayed Options window, click the Application Sharing tab.
2.	In the Other section, select the Enlarge Whiteboard when viewing a shared application checkbox. The next time an application is shared, the Participant window is automatically expanded to the Enlarged mode.
Defining the Active Speaker to Control the Shared Application

By default, when you initiate application sharing, the ‘remote control’ feature enables you to select a Participant with which to share the application, without the need to actually be in a conversation. This means that one Participant can share the application while you hold a conversation (optional) with another.

However, if you want the Active Speaker (the Participant with which you start a conversation) to automatically gain control of the shared application, you should perform the following steps (this may be especially relevant for users familiar with previous versions of the Participant application).

To define the Active Speaker to Control the Shared Application:

1.	In the displayed Options window, click the Application Sharing tab.
2.	In the Other section, select the Active Speaker also controls shared application checkbox. This setting can be changed during an iMeeting, but NOT during an application sharing session.
See Also

Working with a shared application

Sharing an application with the Moderator

Application Sharing in an iMeeting


Communicate in an iMeeting Event
Communicating in an iMeeting Event

During an iMeeting you can converse with any of the other online Participants. In addition, if granted ‘control’ of the iMeeting by the Presenter or another Participant, you can load items from the Event Materials, draw on the Whiteboard, start and end Application Sharing and Web Safaris, initiate polls, or pass Presenting Rights to another Participant. From Version 4.5, all Participants can insert files to the Event Materials, regardless of whether or not they have Presentation Rights.

The Participants List indicates which Participant is currently speaking as well as the Speaking Order of any other Participants who have requested to speak.

Tip: For information about how to create an iMeeting Event, refer to the Interwise Communications Center User Guide.

Note: Some features specific to the Moderator application, such as the sending of questions and surveys and the playing of recordings (.VCM or .VCR files), are not available during an iMeeting Event.

To work with the Participant application during an iMeeting Event:

iMeeting Window

iMeeting Roles

Speaking order queue

Presenter Privileges

Inserting Files

Application Sharing in an iMeeting

Initiate Polls

Performing a Web Safari

Participating in a Video Conference

See Also

Status messages


Speaking Order Queue

During the iMeeting, if you want to speak you must press the Ctrl key on your keyboard, or click [image] on the toolbar. You can speak immediately if no one else is currently speaking. If someone is already speaking, you are assigned a number in the Speaking Order queue.

The Speaking Order queue manages speaking requests. As long as the Ctrl key or [image] is pressed, you remain in the queue (moving up in the queue as each Participant higher in the queue order finishes speaking).

If you are using your telephone to listen and speak in the Event, you should press the # key on your keypad to join the Speaking Order queue (and press 9 to leave the queue). Note that if you are connected to the Event as a Phone-only Participant, you will have no indication of your place in the queue (though if you are the current speaker you will hear a tone).

To join the Speaking Order queue:

Click [image],

OR,

Press Ctrl, and hold the key down in order to remain in the queue.

OR,

Press # on your telephone keypad.

A number to the right of the Participant microphone icon ( [image]) shows your queue position. This sequential queue numbering is limited to the first five Participants; those Participants who are sixth and beyond in the queue have the same microphone icon with ‘6+’ indicating their place in the queue.

When you reach the top of the queue, the microphone icon changes from [image] to [image].

When in Enlarged mode, the microphone icon is displayed in the lower left corner of the Status Panel on the toolbar. As described above, this icon indicates your position in the speaking queue.

To initiate Conversation:

A Participant who currently has speaking rights can initiate a ‘Conversation’ with another Participant (whether or not the other Participant is in the Speaking Order queue) by double-clicking on a Participant.

You must also press Ctrl or click [image] while double-clicking the Participant.

After the ‘Conversation’ is ended, the previous Speaking Order queue is resumed.

Note: If the Event has been configured with Automatic Conversation enabled, the first two people who click the Speak button, press CTRL or the # key on their phone keypad, will automatically enter into a full duplex conversation. In this instance, the Presenter does not need to select a Participant in order to enter into a conversation. If you are using your telephone, your mouthpiece is automatically opened when in conversation. You do not need to press anything.

To end Conversation:

Right-click and select Stop Conversation from the displayed menu.

Note: If you close your microphone, either by releasing the CTRL key or clicking the Speak button, this does NOT close the Conversation. The other Participant will still be able to open their microphone and speak (and control a shared application if a sharing session is in progress).  If you want to speak again, you must re-open your microphone (via the CTRL key or Speak button).

If you right-click and select Stop Conversation but leave the Speak button pressed, the Conversation is stopped but you remain at the top of the queue, with your microphone staying open and continuing as the active speaker. If the CTRL key and Speak button are released after selecting Stop Conversation, you are removed from the Speaking Order queue.

To remove yourself from the Speaking Order queue:

Click [image],

OR,

Release the Ctrl key.

OR,

Press 9 on your telephone keypad.

The Order column no longer has a Speaking Order number displayed alongside your name.

To control the Speaking Order queue:

A Participant who is currently in ‘control’ can ‘cut in line’ and start speaking at any time by right-clicking and selecting Cut In from the popup menu. This moves everyone in the Speaking Order queue one place down (for example, number 1 becomes number 2),

OR,

A Participant who is currently in control can ‘mute’ the current speaker to remove the current speaker from the Speaking Order queue.

Note: A Participant who has been ‘muted’ can press the Ctrl key or click [image] in order to reenter the Speaking Order queue.

If you are currently speaking and other Participants join the speaking queue, the relevant number is highlighted just below the Participants List with white-text-on-red-background, as shown below. This helps draw your attention to the fact that there are others waiting to speak.

See Also

Communicating in an iMeeting

iMeeting Roles

iMeeting Window

Participating in a Video Conference

Communicating with other Participants


Work with Recordings
Working with Recordings

This Chapter describes how to work with the Participant application recording feature (which includes the ability to playback recorded Events), and includes the following sections:

Overview	Provides an introduction to the recording feature (see below).
Recording an Event	Describes how to record a live Event.
Playing back a recording	Describes how to Playing back a recording.
Opening Protected Recordings	Describes how to open a protected recording.
Overview

Using the Participant application’s built-in recording feature, you can play back pre-recorded Events (known as On Demand Events) downloaded from the Communications Center home page as well as recordings of live Events that you may have missed.

You can also record a live Event on your desktop while you are connected and play it back when disconnected.

Note:  The Record menu commands are disabled if the Event initiator prohibited local recording when the Event was created. In addition, the Moderator conducting an Event can disable recording during a live Event.

When you access a recording from the Communications Center home page, it automatically launches your Participant application and plays the recording.

See Also

Accessing On Demand Events


Participate in a Video Conference
Participating in a Video Conference

In an iMeeting, the Participant application can simultaneously display video of up to five Participants, provided that they are equipped with video cameras. Participants need to be connected by LAN to receive the video transmission.

Note: The iMeeting Initiator must select Use Video Conferencing when defining Event options in the Interwise Communications Center (this option can also be selected when defining an Event using Outlook).

See also: Java Participant during a video-enabled iMeeting.

To setup the video camera:

1.	The Set Up Camera window is automatically displayed when entering the Event and shows what the camera is pointed at in a live picture. Note: Participants connecting to the Event without a video camera are prompted with a confirmation message to continue in the Event without video.
2.	In the Set Up Camera window, click Capture to change the live picture to a still image. Capture changes to Recapture, and the Submit button is enabled. Note: Participants entering the iMeeting after the first five are displayed cannot setup their video cameras until less than five are displayed. These Participants must disconnect from and reconnect to the Event in order to setup the video camera.
To send the video display to others:

Click Submit to have the video image displayed to the other Participants. The captured image cannot be changed once it has been submitted, even when reconnecting to the Event.

Note: Only the first five Participants who have set up their cameras and sent the still image are displayed .

To speak while using video:

When a Participant using video speaks, the video image displayed to others is live while all other Participant images are still. The five images appear next to each other in a row.

Note:  The header bar of the person speaking is highlighted in a different color.

To initiate a conversation with another person while using video:

You can initiate a conversation with another Participant (as long as you currently have permission to speak and you have also pressed Ctrl/clicked the Speak button) by double-clicking on the relevant Participant icon. While conversing, both of your video displays are live while all other Participant images are still.

Note:  Although the video image displayed is live, the Participant must still press the Ctrl key/click Speak in order to speak.

Whenever any of the Participants being displayed are no longer using video (for example, they clicked Audio/Video>Show Video Window (to hide it) or closed the Video window, or left the iMeeting) they are automatically replaced with another Participant in the video queue.

To close the video display:

From the Audio/Video menu, select Show Video Window (to hide it) or Stop Showing My Video, or close the Video window by clicking X. Your video image is no longer displayed to other Participants, though you can still see their images.

Note:  Once you disable transmission of your video using the Stop Showing My Video menu option, the only way to resume video transmission is to disconnect and then reconnect to the Event.

To show the video display:

From the Audio/Video menu, select Show Video Window.

To change the size of your video camera window:

1.	From the Audio/Video menu, select My Video Settings>Format Settings. The Video Format window is displayed.
2.	From the Resolution dropdown list, select the relevant resolution size for your video camera window. Note: The maximum window size supported is 176 x 144 pixels. Participants connecting to the Event with a slow connection should set a size of 160 x 120 pixels.
3.	Click OK.
To change your video compression settings:

1.	From the Audio/Video menu, select My Video Settings> Compression.
2.	In the displayed window, select one of the following: • Hardware Compression: Select if you use an Osprey video card • Software Compression: Select if you use USB video
3.	When Software Compression is selected, you can define the following settings: • Format: Software compressed format - H261 or H263 • Rate Control: • Fixed Bit Rate: Defines the maximum bandwidth utilized by the video. Picture frame rate and quality are adjusted accordingly. • Fixed Frame Rate: According to settings of frame rate and picture quality. Required bandwidth is not fixed and may reach levels exceeding the available bandwidth. Consequently, this option is not recommended unless high bandwidth is available. • Key Frame: Sets the time frame for sending a full sample of video image.
4.	Click OK.
To change your video rate settings:

From the Audio/Video menu, select My Video Settings>Rate. These settings apply to Software Compression (as described in the previous procedure) using Fixed Frame Rate features.

The frame rate defines the number of frames sampled per second. The default frame rate is set to 5 frames per second and is the recommended rate.

See Also

Speaking order queue

iMeeting Roles

iMeeting Window

Application Sharing in an iMeeting

Communicating with other Participants

Communicating in an iMeeting


iMeeting Roles

An iMeeting Participant may assume any one of the roles described in the following table:

Role	Description
Participant	Any person that takes part in an Interwise iMeeting is a Participant. The Participant uses either the Participant application or the Java Participant in order to participate in the meeting. All Participants can speak and insert files during the Event, but if a Participant wants to load items to the Whiteboard (or use other Participant application tools), they will require Presenting Rights.
Presenter	The Presenter is any Participant who currently has ‘control’ of the iMeeting using the Presenting Rights features listed below: • Load items onto the Whiteboard • Draw or write on the Whiteboard using the enabled toolbox • Start and end application sharing • Perform a Web Safari • Pass the Presenting Rights to another Participant • Control Speaking Order and right to speak. • End conversations (of others) • Enable/disable Automatic Conversation (if available) • Expel Participants • Lock the iMeeting • Initiate Yes/No and OK polls and share response statistics  Note: If you are a Phone-only Participant you cannot have Presenting Rights and therefore cannot perform any of the above actions.
Initiator	An Initiator is the person who initiates the iMeeting, defines the initial Event Materials in the Materials tab and initially has the Presenting Rights. The Initiator can also take the Presenting Rights (‘control’) from a Participant at any time. The initiator can also expel Participants (except for the Presenter) and lock the iMeeting.
Note:  The first Participant to enter the Event is automatically assigned Presenting Rights, as long as they are connecting with their computer (Phone-only Participants can be the first to enter an Event but they will not receive Presenting Rights). If the Initiator then joins the Event, the Initiator can take the Presenting Rights from the relevant Participant.

See Also

iMeeting Window

Communicating in an iMeeting

Application Sharing in an iMeeting

Speaking order queue

Participating in a Video Conference

Communicating with other Participants


Join an Event
Connecting to an Event

You can connect to an Event with the Participant application on your computer, with or without your telephone (you can also connect to an Event with only your telephone). You actually access the Event in a number of ways, including via an email invitation or Portal link, or via the Communications Center (refer to the Interwise Communications Center User Guide for further information about joining Events from the Communications Center).

Joining Events via your Computer (with the Participant application)

Joining Events via your Telephone

See Also

Disconnecting from a live Event


Access On Demand Events
Accessing On Demand Events

You can play back prerecorded Events downloaded from the Communications Center Home Page as well as recordings of live Events that you may have missed. These recordings are known as ‘On Demand’.

Upon accessing a recording from the Communications Center Home Page, the Interwise Recorder automatically launches your Participant application/Java Participant and plays the recording.

To download an On Demand Event:

1.	From the Action column in the Catalog, click the relevant 'Playback' link (for previously live Events recorded on the server) or 'On Demand' link (for iClass Course Events created as pre-recorded Events) for the recording that you want to view.
2.	The Interwise system automatically installs or activates the relevant application, and then attempts to download the recording. You are prompted to save the file on your computer.
3.	Click Yes. The file is saved to the location indicated (in .vcm format) and after a few seconds is opened via the Participant application (or Java Participant).
	Note: Click No if you do not want to save the file to your computer.

See Also

Working with Recordings


iMeeting Window

Upon accessing the iMeeting Event, the Participant application window is displayed. Almost identical to the window displayed during other Communications Center Events, the window has additional features, primarily a pane that contains the Materials tab.

This tab lists all the files to be used during the iMeeting. Note that three additional tabs, the App Sharing (provides the tools required to share an application), Web (enables you to perform a Web Safari) and ?’s (enables you to initiate polls) tabs, are displayed when you have been granted Presentation Rights.

Note:  As for all other Event types, an Event Info page is displayed when joining the Event.

See Also

iMeeting Roles

Communicating in an iMeeting

Application Sharing in an iMeeting

Speaking order queue

Participating in a Video Conference

Communicating with other Participants


Application Sharing in an iMeeting

You can load any available Windows application installed on your computer onto the Whiteboard and have it simultaneously loaded on the displays of the other iMeeting Participants .

Note:  The Participant must have Presenting Rights to initiate application sharing.

All Participants can see whatever you do with the application, or, at your discretion, you can allow one Participant at a time to interact with the application. This feature is useful for demonstrating an application.

Sharing an Application with iMeeting Participants

You can select one of your applications that are currently running on your computer to share with iMeeting Participants. While you are working on it, the Participants can follow what you are doing on their own computers.

 In addition, you can transfer sharing to let a single Participant work with the application - you have the ability to take back full control over the application at your discretion by simply moving your mouse. You can also hold a conversation with a Participant while the shared application is being controlled by a different Participant (this setting is the default - see here for further details in how to configure your application sharing settings so that the active speaker automatically has control of the shared application).

To start application sharing:

1.	From the lower right pane in the Participant application window, click the App Sharing tab. A list of applications currently running on your computer is displayed.
2.	From the displayed list of applications currently running on your computer, select the one you want to share and click Start Sharing, OR, From the displayed list of applications, double-click the relevant application. The application is simultaneously loaded on the screens of all the Participants in the iMeeting and you can start working with it. Participants are informed that you are sharing an application with the following message displayed on the toolbar: Any content previously displayed on your Whiteboard is replaced by a message reminding you that an application is being shared. In addition, the Application Sharing Dashboard is displayed in the top right corner of the shared application.
3.	To enable a Participant to interact with the shared application, right-click on the relevant Participant in the Participant List and select Allow Remote Control in the displayed popup menu. The selected Participant has a mouse icon displayed (to the Presenter only) alongside their name in the Participant List: Note: You can also initiate a conversation with a Participant and then right-click and select Allow Remote Control. Alternatively, if you have defined the Active Speaker to automatically have control of the shared application, you must be in ‘Conversation’ mode (press Ctrl or click the Speak button). Then double-click on the relevant Participant in the Participant List to allow the Participant to work with the application. You and the selected Participant are highlighted in blue, and the Participant has a mouse icon displayed (to the Presenter only) alongside their name in the Participant List: For both instances described above, the selected Participant is informed that they have control of the shared application with the message "You can control" displayed on the toolbar (other Participants will see the name of the person in control) To return to the shared application, click Go To after selecting the application to be shared from the list of Currently Shared Application(s) in the App Sharing tab.
4.	To resume full control of the shared application, right-click the relevant Participant and select End Remote Control in the displayed popup menu. If you have defined the Active Speaker to have control over the shared application, double-click on the Participant icon in the Participant List again, OR, Right-click on the Participant and select Stop 2-way Conversation from the popup menu,  OR, Move your mouse. Tip: You can select multiple applications to share at any one time. Only the currently active (in the foreground) application has the Application Sharing Dashboard displayed. Notes: 1. An application must be running on your computer before it can be shared. 2. Ensure that the shared application is in the foreground and not behind another application window. 3. Stop the application sharing whenever you do not need to work with it. Start again when needed.
To end application sharing:

1.	From the Application Sharing Dashboard, click To Interwise. The Participant window is displayed.
2.	In the App Sharing tab, select the application and click End Sharing, OR, Load a file from the Materials tab,  OR, Use the hot key defined to end application sharing. Note: If you attempt to give another user Presentation Rights this will also stop application sharing, though you will prompted to confirm this is what you want to do.

See Also

iMeeting Roles

iMeeting Window

Communicating in an iMeeting

Speaking order queue

Participating in a Video Conference

Communicating with other Participants


Indication of your Connection, Materials and Audio

The Participant application provides a continuous display of the current status of materials, connection, and audio. This ensures that you are immediately aware of any problems that may arise.

Indication is given through both the Status Panel and the Event Materials Status Indicator, though an alternative is to access the relevant option from the menu bar. Assistance to any problems that may arise is provided with links to More Info/Troubleshooting.

Connection	This Connection bar displays the status of the connection between your computer and the main Event Server.  When the Connection indicator in the Status Panel is green your connection is deemed good and red when no connection persists for a certain period of time (as defined by your ICC Administrator). When you open the Participant application offline, the bar is replaced with Connection: None. Note: There are many parameters that influence the quality of your connection. When experiencing a bad connection, as indicated by the connection status indicator, it is recommended to reconnect to the Event using an alternative server (if available). If the problem persists you may need to switch to an alternative network connection. To display the Connection window, which provides additional details of your connection and the Server to which you are connecting, select Connection Status… from the Connection menu.
Materials	The Event Materials Status Indicator displays the status of the Event Materials. The indicator is displayed during Live Events and On Demand Events, during which any one of the following is displayed . • Downloading…: The Participant application is currently downloading Event Materials. • Preparing…: The Participant application is extracting individual files from the compressed Event Materials file. • Ready to Use: The Participant application has all the required Event Materials: they have been extracted and are ready to use in the Event. • Error: The Participant application encountered a problem receiving the Event Materials. Click on the indicator to display the Event Materials window. Note: You can also access the Event Materials window by selecting Event Materials Status…from the View menu.
Audio	Indication of the status of your sound card and its output and input is shown on the audio icons just below the Status Panel.  If there are no problems, the icons appear as usual.  If there is a problem with your speakers and/or microphone (for example, you may have forgotten to connect your speakers), a red symbol is placed over the icons and the buttons via which you define the sound settings (also displayed if you have yet to choose an audio device through which to listen and speak in the Event). As a result, these buttons are disabled. To access the Audio status window to review the problem, select Audio Status…from the Audio/Video menu.

See Also

Status Messages


Adjusting Sound during a Live Event

During any Event, you can adjust the microphone and sound settings by moving the slide bars up and down as required.

The settings actually defined are of your Windows audio mixer (usually accessed from the speaker icon in the Windows System tray). These settings remain the same for any other subsequent Events.

Tip: During a live Event, and when granted permission to speak, a volume level to the right of the Status Panel indicates the loudness level of your microphone.
Note: If you are currently using your telephone for your Event audio, ‘Audio via Telephone’ is displayed instead of the volume controls; you cannot modify the microphone and speaker/headset sound levels.

To adjust your microphone settings:

1.	From just below the Status Panel, click [image] alongside the microphone icon and in the displayed window adjust the slider to the relevant level. Tip: If you feel that the input level from your microphone is too low for your voice session, you can select the Mic boost checkbox to boost the volume of your microphone.
2.	Adjusting the slider simultaneously adjusts the volume level percentage displayed on the volume-adjust button’s caption. Note: If there is a problem with your speakers and/or microphone (for example, you may have forgotten to connect your speakers), or an audio device was not yet selected, a red symbol is placed over the icons and the buttons via which you can define the sound settings are disabled.

See Also

Setting up your Sound


Introducing the Participant Window

The Participant window is automatically displayed when you connect to an Event. Though similar in appearance to a blackboard in a conventional classroom, the Participant window offers many more features, such as accessing the Internet or playing a video file.

Note: The Participant window is displayed when participating in any Communications Center Event. During an iMeeting however, an additional Event Materials pane is also displayed.

The Participant window includes the following components:

Title bar	Indicates the Event type (such as iMentoring or iMeeting), the Event name (for live Events only), and the Event ID (for iMeeting Events only).
Whiteboard	Enables the Participant to view the contents of any material loaded by the Moderator during an Event, including Web sites and video files. While working offline, Participants can also view recorded Events on the Whiteboard. The split bar enables the resizing of the Whiteboard as required. Alternatively, the Enlarge button expands the Whiteboard by removing the Participant List pane and the title and menu bars of the application window.
Participant List	Displays the list of Participants in the Event (each Participant is represented by an icon).  Participants can communicate with other Participants during most Events (the Participant List is NOT displayed during iCast Events), and view the Speaking Order of all relevant attendees in an iMeeting (Speaking Order determines in what order each Participant has the right to speak).
Toolbar	Provides quick access to a number of Participant application features, including: • Request permission to speak • Send notes to the Moderator  • Temporarily ‘step out’ of the Event  • Expand the Whiteboard to full screen (the toolbar is still visible in this mode)
Status Panel	Provides an ongoing display of the current status of the Event audio and connection.
Sound settings	These settings can be adjusted as required. Note that the Moderator can override any Participant application sound setting during a live Event.
Action Buttons	Available from an additional Links menu option (only displayed if the Moderator has defined them in the Event Materials), these buttons activate a specified action, according to how the Moderator has defined them. For example, one button may activate a company URL, while another button may activate your default email program.
Branding logo	Configured by the Moderator, this logo can be any bitmap image deemed relevant to the organization/Event.
Event Materials Status indicator	Displays the status of Event Materials with one of the following values: • Downloading… • Preparing… • Ready to Use  • Error
Event Info Page	Displays general information about the Event to the Participant.
Audio Device Selector	Enables you to choose the audio device with which to connect to the Event: microphone and speakers/ headset OR a telephone.
 See Also

Setting up your Sound

Indication of your Connection, Materials and Audio

Use the Participant List


Work with the Java Participant
Working with the Java Participant

The Java Participant will receive and be able to view any file inserted by users working with the regular Participant application.

However, as the Java Participant does not come installed with the printer driver, any file inserted by the Java Participant is not converted to an image. The file will be sent to the Event server and from there to all other Participants.

Upon loading the file during the Event, it will be opened as follows:

•	PowerPoint files are opened externally to the Whiteboard.

•	Other files (such as Word, Excel and PDF) are opened on the Whiteboard with a browser, in HTML mode .

•	Images (such as JPEG and BMP) are opened on the Whiteboard .

As the Java Participant inserts the original file (and does not convert it to an image), all other Participants in the Event must have the associated software (such as PowerPoint or Word) installed on their computers.

See Also

Participating in a Video Conference


Insert a File Walkthrough
Inserting a File Walkthrough

The following procedure describes how to insert files into the Event Materials.

 To insert a file during the Event:

1.	In the Materials tab, click Insert…, OR, Drag and drop the relevant file from your computer to the Materials tab. Then proceed to Step 3. Note: When clicking Insert, a warning message is displayed if one of the Event’s servers in the server tree is older than version 3.2.35. As a result, you will not be able to insert files for this Event.
2.	In the displayed Open window, browse to the relevant file and then click Open. Note that the size limit of the files to be inserted is defined by the Communications Center System Manager. The default is 10MB. Note: Only one file can be inserted at a time. Only after the file has been successfully received by the server and displayed in the Materials tab can you then insert another file.
3.	Depending on the file type, the file is validated and then converted to a format suitable for presentation on the Whiteboard (see the File Types section for a list of file types and their compatibility with the insert process). Note: The conversion process is automatically performed (if the user has not defined settings otherwise in ‘Setting Inserted Files to be Opened Externally to the Whiteboard’ below), depending on the file type. The file is converted to an image for presentation on the Whiteboard. Note that in order to convert a file, the relevant application associated with this file must be installed on your computer. For example, to convert a DOC file, Microsoft Word is required. During the conversion, the associated application may be activated and may even require some user input.
If the file you are inserting contains a number of pages, each page is converted to a separated item (and named Page_1, Page_2, and so on). For large documents this may take a few seconds. When the conversion is completed successfully, the file’s pages are added to the Event Materials and located immediately below the relevant file name in the Materials tab.

Tip:  A tooltip is displayed for each file, and its pages, indicating if the file is ready for presentation on the Whiteboard and the % of Participants who successfully received the file. Any file still being uploaded to the server is indicated with an ‘Uploading’ tooltip.

Tip:  If a file is orientated as landscape, you can modify the conversion so as to ensure that the file is displayed in the same format on the Whiteboard. Click Settings>Printers from the Start menu and then right-click ImageMaker ODC Color Driver and select Properties. In the displayed dialog box, in the General tab, click Printing Preferences. Select Landscape and click OK.

The files are then sent to the Event server and distributed to all the users currently connected to the Event. Whenever a user connects to the Event, the inserted files are sent to the user.

See Also

iMeeting Roles

iMeeting Window


File Types for Event Materials

The following table lists the majority of file types that are regularly included in Event Materials and their compatibility with the insert process. The second table lists the files not supported in the insert process.

File Type	File Extension	Allow Online Insert	Converted by Default
Image	BMP, JPG, JPEG, EMF, WMF, GIF	Yes	No
Sound	WAV, RMI, MID	Yes	No
	MP3	External file only
Movie	AVI	Yes	No
	MPEG, MPG, WMV, MOV	External file only
Link	HTM, HTML	Yes	No
PowerPoint	PPT, PPS, POT	Yes	Yes
Other	SWF (Flash files)	External file only
	DOC, DOT, RTF, TXT, XLS, XLT, XLC, PDF	Yes	Yes
	EXE, ASP	Yes	No
	* (all files)	Yes	If available
The following table lists the files not supported in the insert process.

File Type	File Extension	Allow Online Insert	Comments
Recording	VCR, VCS, VCM, VCQ	Not permitted	Interwise files
Excel Support

As a print driver is used during the insert process and each file takes the printer definitions, some problems may arise when inserting Excel files. The appearance of the inserted Excel file should be adjusted through Excel print settings:

•	If inserting an Excel worksheet with a defined print area, only this print area will be converted and added to the Event Materials.

•	If you want to print a specific sheet, open the file and select this sheet, save the file and then insert the file.

•	If you want to insert more than one sheet at the same time, right-click a sheet tab and click Select All Sheets, then save the file and insert it.

•	You can set the orientation of the inserted worksheet to portrait or landscape. From the File menu, click Page Setup, and then click the Page tab. Under Orientation, click Portrait or Landscape and save the file before inserting.


Step out of the Event
Stepping Out of the Event

If you need to temporarily step out of the Event, such as to answer an important telephone call, you can indicate to the Moderator that you are temporarily unavailable.

To step out of the Event:

1.	From the toolbar, click [image] (Step Out).
2.	To rejoin the Event, click [image] again. Your icon returns to its normal mode [image], and the Moderator is informed that you have rejoined the Event.

See Also

Requesting to speak to your Moderator

Communicating with other Participants

Sharing an application with the Moderator


Communicate via Telephone
Communicating via Telephone

This section is relevant to Events configured to work with an external conference call service, and NOT Interwise Audio Conferencing (see Conducting a Conversation via Telephone or Speaking Order Queue for details about working with Interwise Audio Conferencing Events)

You can enter a conference call Event using Interwise applications, such as through the Communications Center, or simply dial the relevant access numbers without even using the Participant application. This means you can listen and speak using your phone but cannot view Event Materials or Whiteboard content during the Event.

 This section describes the functionality issues relevant to conference call Events.

The Options window contains the following tabs:

Indications	There is no indication in the Participant application that an Event is set to be a conference call Event. In addition, no indication is displayed to distinguish the conference call Moderator.
Speaking during the Event	All users can use the conference call service to talk to each other on the phone. Limitations applicable to other Events, such as the speaking order and conversation, do not apply to conference call Events. The conference call sound is not transmitted via the Interwise application unless the Presenter/Moderator uses a Computer/ Telephone Audio Adapter and keeps the Speak/VOX button or Ctrl key pressed. Users that click the Speak/VOX button or press Ctrl, or when ‘in conversation’ in other Event types, can speak but their voice is transmitted only to users that use the VoIP (microphone) and not to users that are connected only to the conference call via conventional telephone.  However, if the Presenter/Moderator uses a Computer/Telephone Audio Adapter and keeps the Speak/VOX button or Ctrl key pressed, these users will also hear the voice transmission.
Recording Events	A conference call Event can be recorded locally or on the server. To record the Event on the Server, the Computer / Telephone Audio Adaptor is required. This enables the sound to be captured as well. The adaptor is connected to the telephone and to the Mic entry on the computer sound card. The adaptor should also be connected to the Moderator’s computer. The Moderator must leave the VOX button pressed during the whole session. All other Participants must set the output volume to the minimum or select the Mic Mute checkbox to avoid feedback. This scenario is recommended for all Event types except iMeetings.
Playing / Editing a Live Recorded Event	The conference call feature does not influence the playing/editing of a live, recorded Event.
See Also

Speaking order queue

iMeeting Roles

iMeeting Window

Application Sharing in an iMeeting

Participating in a Video Conference

Status messages


Participant Window Modes

The Participant application window consists of a single full screen window that is divided into resizable sections. Upon launching, the window appears in its ‘maximized’ mode: it takes all of the available screen resolution, regardless of the resolution settings (for example, 800x600 or 1024x768).

The Whiteboard occupies 2/3rds of the window width by default, though you can resize this using the split bar. Alternatively, you can expand the Whiteboard by clicking the Enlarge button, as described in the following procedure.

This Enlarge mode is available in any Event.

To expand the Whiteboard to Enlarge mode:

1.	From the Participant window toolbar, click [image] (Enlarge). The Whiteboard is enlarged and the Participant List, along with the window’s title bar and menu bar, is removed.
2.	Click [image] (Reduce). The Participant window returns to its default mode with the Participant List pane displayed.
See Also

Setting up your Sound

Indication of your Connection, Materials and Audio

Use the Participant List


Status Panel

The Status Panel displays various indicators that indicate to you the status of the Event/application.

	Disconnected. The Connection status is None. When connecting to an Event, a ‘Connecting to Event’ message is flashed.
	Connected to the Event. The status message displayed is dynamic, according to the status of the Event. See Status Messages, for the complete list of status messages. The Connection status can be one of: Good, Fair or Poor.
	If the Event is secured, [image] is displayed.  If you have started to record the Event on your computer, [image] is displayed
	Connected and currently speaking. This mode is only activated when pressing CTRL or clicking [image] (Speak).  The status message will display either ‘2-way Conversation’ or ‘Private Conversation’.
	Connected to the Event with a telephone (you can speak and hear via your telephone, while viewing content displayed on the Whiteboard).
See Also

Communicating with your Moderator

Requesting to speak to your Moderator

Indication of your Connection, Materials and Audio


Event Info Page

Upon accessing an Event, the Participant application window is displayed. The window first displayed to all Participants has additional features, primarily an Event Info page displayed on the Whiteboard that provides tips and tricks for working in the Event according to the Event type.

For example, conference call Events will display the relevant call-in numbers and access codes required to join the Event.

Note: You will not see the Event Info page when joining the Event if any Participant has already activated the Whiteboard (such as using the drawing tools).

To:	Do this:
Access the Event Info page at any time	Click the Event>About This Event option in the menu bar (not applicable to Offline Events). This opens a new browser window with the Event Info page.
Invite other users by forwarding the Event details	Select Invite Others… from the Event menu. This option is only available in live iMeeting Events.
See Also

Joining an Event

Disconnecting from a live Event


Join an Event via a Conference Call
Joining an Event via an External Conference Call Service

If you are invited to an Event using an external conference call service (and NOT Interwise Audio Conferencing), you will receive a mail notification with the relevant conference call information.

Note: The major difference with these types of Events (in contrast to Events configured to work with Interwise Audio Conferencing) is that the telephone and Participant application are not fully synchronized.

To join a Conference Call Event

Using a phone, dial the conference call call-in number and enter the access number (Moderator and Participant access numbers can be different). Upon entering the Event, as for any regular Event, the relevant Interwise application is launched.

You can first dial the conference call numbers and then enter the Event from the email, or enter the Event from the email and then dial the conference call numbers: the connection order is not important.

There may be a number of users, especially those using mobile phones, that do not even enter the Event using the Interwise applications. These users can listen and speak using their mobile phone but cannot view Event Materials or Whiteboard content during the Event

Note: The call-in information is included both in the email and the Event Info Page, which is displayed upon joining the Event in the Participant application. This information is also displayed in various locations throughout the Communications Center.

For further details about using your telephone in an Event configured to work with an external conference call service, see here.

See Also

Joining an Event

Disconnecting from a live Event


Access a Secured Event
Accessing a Secured Event

From Version 4.5, sensitive Event communications can be secured with SSL (Secure Sockets Layer). The encrypted data includes voice, Whiteboard commands, notes, video and application sharing. In addition, Event Materials can be pushed to your computer via encrypted transfer.

To access a Secured Event

1.	Enter the Event, for example, from an email link.
2.	The Event server then verifies whether the application is SSL enabled. The server blocks the entrance of client applications that are not SSL enabled (or of versions prior to 4.5).
3.	Upon verification that the application is SSL enabled, the application then authenticates the Event server. If the server is part of the Interwise Expressway, or is otherwise trusted, you automatically enter the Event. Interwise Expressway Servers are automatically authenticated by all Interwise clients (Moderator, Participant, and Push Client). Note: Third party Interwise server certificates require manual approval before you can access the Event. Once approved, you will not be prompted to authenticate the same certificate managed by the same intermediate certificate authority used in subsequent Events. If rejected, you will not be able to access the Event.
Approving Server Certificates

During connection to the secured Event, you may encounter security alerts, indicating there is an inconsistency between server certificate details and actual server details (such as an IP address or date), or the certificate authority is not a known and trusted company.

You should determine whether to proceed and accept the certificate. Once accepted, you will not be prompted again when accessing Events using the same server because the certificate will be stored in a list of SSL parties. If not accepted, you will not be able to access the secured Event or receive Event Materials prior to the Event.

See Also

Joining an Event

Disconnecting from a live Event


Register to a Communications Center
Registering to a Communications Center

You can also register to a Communications Center using the Interwise Communications Gateway.

Note: This option can be blocked by your system administrator (who can configure the Participant.ini file that comes with the Participant installation accordingly).

To register to a Communications Center:

1.	From your system tray, right-click the [image] icon to display the Register to Communications Center (ICC) window.
2.	Enter the following fields. • ICC URL: The URL for the Communications Center. For example, www.interwise.com/MyICC (alternatively, you can enter the IP address, such as 10.10.10.250/MyICC). • ICC Username: The username with which you are required to login, specific to this Communications Center. • ICC Password: The password with which you are required to login, specific to this Communications Center.
3.	Click OK.

See Also

Displaying your language

Setting up your Sound


Presenter Privileges

The Participant who is currently in ‘control’ (with the Presentation Rights) has the following privileges:

Give Presentation Rights	At any time the Presenter can give Presentation Rights (‘control’) to any Participant by right-clicking on a Participant and selecting Give Presentation Rights.  The current Participant with Presentation Rights has ‘Presenter’ suffixed to their name and their name appears in bold. The iMeeting initiator may take the Presentation Rights from any Participant currently in control, by right-clicking on a Participant and selecting Take Presentation Rights.
Enable/disable Automatic Conversation	The Presenter can enable/disable Automatic Conversation at any time.
Loading Materials	Only the Presenter can load the items displayed in the Materials tab. To load a file, such as a PowerPoint slide, the Presenter right-clicks on the file in the Materials tab and clicks Load. Alternatively, the Presenter can double-click on the file. The file is immediately displayed to all Participants.  To insert a file into the Event Materials, click Insert… and browse to the relevant file.
‘Cutting in line’	The Presenter can ‘cut in line’ and start speaking at any time by right-clicking and selecting Cut In from the popup menu. This moves everyone in the Speaking Order queue one place down (for example, number 1 becomes number 2).  After the Presenter has finished speaking, the original Speaking Order queue is restored.
Muting the current speaker	The Presenter can ‘mute’ the current speaker to remove the current speaker from the Speaking Order queue (by right-clicking on the Participant and selecting Mute Participant from the popup menu).  The muted Participant receives the following indications: • The message in the Status Panel changes to ‘Listening’, with the name of the next Participant in the queue now speaking . • A message is displayed, informing the Participant that they no longer have speaking rights.
Review Load Status of Event Materials	The Presenter can review the load status of Event Materials for each Participant in the iMeeting. In the Load Status column of the Participants List window, the following symbols represent the load status of a particular file: The current slide is in the process of being loaded onto the Participant’s screen.  The Participant cannot see the current slide (the Participant has not downloaded/is in the process of downloading the relevant Event Materials).
Stopping an ongoing conversation	The presenter can stop a ‘Conversation’ initiated by another Participant. This action resumes the current 'Speaking Order Queue’.
Expel Participants	The Presenter can expel any other Participant, except for the Event initiator.

See Also

Communicating in an iMeeting

iMeeting Roles

iMeeting Window

Participating in a Video Conference

Communicating with other Participants


Performing a Web Safari

During an iMeeting, if you have been granted Presentation Rights, you can conduct a Web Safari (or Web tour), which enables you to lead Participants through a series of websites or other HTML pages. This is performed via the Web tab in the Participant application window.

There are two modes of operation for conducting your Web Safari:

•	Allow annotations: Enables you to add annotations to the displayed page. You cannot navigate the page, either through links on the page itself or via the scroll bars and Page Up/Page Down keys.

•	Follow links when clicked: Enables you to navigate the links included on an HTML page. Annotations cannot be added in this mode.

To perform a Web Safari:

1.	From the Web tab in the Participant application window, type in the URL of the website you want to load and click Go. OR, Type in the URL and press Enter,  The page is displayed on the Whiteboard.
2.	Select the mode you want to implement for this page. If you select the Allow annotations mode, use the Drawing toolbox to write, draw and highlight items on the displayed page. Note that you cannot navigate any of the links included in the page. If you select the Follow links when clicked mode, navigate any of the links displayed on the page. You can also use the scroll bars and Page Up/Page Down keys, as well as the [image] buttons on the Web tab. Note that when selecting this mode, any annotations previously added to the HTML page are removed. Tip: Click [image] to abort the loading of a page. This button is disabled if a browser other than Internet Explorer (such as Netscape) is being used to view pages on the Whiteboard .


View the Status of a File
Viewing the Status of a File

The status of an inserted file and its pages is displayed dynamically in the file/page tooltip. This tooltip is only displayed to the user who inserted the file.

The following table details the various status tooltips. Note that there are differences between single page files and multi-page files.

Status	Tooltip for Multi-page File	Tooltip for Page/ Single Page File/ Unconverted File	Comments
Sending to Server	‘Uploading’	‘Uploading’	When sending process is initiated (compression and sending to server).
Distributing to Participants	‘Distributing: x out of y pages are ready for presentation’	‘Distributing: x % of Participants received successfully’	When sending to server is completed successfully.
Failed	‘Failed: x out of y pages are ready for presentation’	‘Failed’	When sending process fails (compression and sending to server),  OR , When application is disconnected during sending to server.
Completed	‘Ready for presentation’	‘Ready for presentation: x % of Participants received successfully’	When distributing process is completed. All connected users received the inserted file (with or without errors).
Unknown	‘Unknown’	-	User that inserted the file was disconnected and reconnected.


Insert Files
Inserting Files

All iMeeting users can insert files into the Event Materials. All inserted files can be viewed in each Participant’s Materials tab. Each file is validated and then converted, compressed and sent to the Event server and to all the Participants in the Event.

An online indication of the status of the inserted file is displayed, including whether all Participants successfully received the file. The file can then be loaded, as long as you have Presenting rights.

During the insert process, you remain connected to the Event with full functionality: incoming and outgoing sound, video, and application sharing should not be affected.

Inserting a File Walkthrough

Viewing File Properties

Resending Files

Deleting Files

Viewing the Status of a File

File Types

Setting Inserted Files to be Opened Externally to the Whiteboard

Working with the Java Participant

See Also

Status messages


View File Properties
Viewing File Properties

To view a file’s properties (the status of the inserted file), right-click on an item or folder in the Materials tab and in the displayed popup menu, click Properties.

The following example indicates that the inserted file was sent and received by all users. The specified file is now ready for loading in the Event.

Note: Indication is also given when a file is still in the process of being sent, or if there were server problems that prevented the delivery of the file. In this case, you will be prompted to ‘Resend’ the file. Alternatively, click More Info for further guidance.


Resend Files
Resending Files

To resend a file, right-click on an item or folder in the Materials tab and in the displayed popup menu, click Resend.

Tip:  You can select multiple files: all will be resent sequentially.

Note: This option is only enabled for files you originally inserted and that have already been uploaded to the server. The ‘Resend’ option is disabled when the Server Tree for the Event includes a server version prior to 4.5.


Delete Files
Deleting Files

To delete a file, right-click on an item or folder in the Materials tab and in the displayed popup menu, click Delete.

OR,

Select the file and press the <Delete> key.

Tip:  You can select multiple files for deletion.

Note: This option is only enabled for files you originally inserted and that have already been uploaded to the server. The ‘Delete’ option is also disabled when the Server Tree for the Event includes a server version prior to 4.5.


Set Inserted Files to be Opened Externally to the Whiteboard
Setting Inserted Files to be Opened Externally to the Whiteboard

By default, files inserted by iMeeting Participants are automatically converted. This ensures their display on the Whiteboard as images and not using their source application externally to the Whiteboard.

However, you can change this default setting to ensure that inserted files are not converted and instead opened externally to the Whiteboard. This enables you to send files to all users that can be viewed and saved on their computers.

To set inserted files to be opened externally to the Whiteboard:

1.	From the Participant application File menu, click Options…. The Options window is displayed.
2.	Click the Other tab to display the Options window.
3.	In the Insert Files section, make sure the checkbox is not selected. Note: If you leave the checkbox selected, all inserted files will be converted for displaying on the Whiteboard.
4.	Click OK.


Java Participant in a Video iMeeting

The Java Participant can also support videoconferencing, though with some limitations, primarily the inability to broadcast video and display more than two video windows. Otherwise, the Java Participant has the same features as the regular Participant application, including the ability to initiate conversation and Cut In.

As the Java Participant cannot display a captured video image, the following window is displayed when the current Presenter, who is video-enabled, is not speaking, OR when the current speaker is not using video.


Work with the Application Sharing Dashboard
Working with the Application Sharing Dashboard

When sharing an application, the shared application window will usually display in front of the Participant application window. The Application Sharing Dashboard enables you to manage the ongoing Event session, while simultaneously working on the shared application. Only the ‘sharer’ can view the Dashboard.

Note: The Dashboard is displayed on the title bar of the shared application and cannot be moved (though it can be ‘minimized’). If the Desktop is being shared, the Dashboard is located in the top right corner.

The following information/features are available via the Dashboard:

Minimizing the Dashboard	The Minimize button toggles the display of the Dashboard. This is especially useful when you want to temporarily hide the Dashboard if it is obscuring content in the shared application window.  To redisplay the Dashboard, click [image].
Working with the Pace Indicator	The Pace Indicator indicates when the Application Sharing engine is able to capture and send the shared screen to the Participants. The Application Sharing engine constantly calculates whether it can capture and send a screen. These calculations are based on previously sent data, and they provide a mechanism to limit bandwidth consumption.  The Pace Indicator is represented by an icon in one of the following colors: Green:  Current screen activity is being captured and processed. You can continue to activate the application sharing at the same pace. Yellow:  You should be aware that previous sharing actions are consuming bandwidth and that if the current pace of application sharing continues it may reach its bandwidth limit. You should slow down the sharing pace to lower bandwidth consumption and reduce the load. Red:  The Application Sharing engine is currently processing previous shared segments. You should be aware that current actions are not being captured and sent to Participants. You can resume working when the Indicator is Green.
Speaking while Sharing an Application	Click [image] to start speaking/join the Speaking Order queue.  This button offers the same functionality as the Speak button on the main toolbar, enabling you to use the microphone without using the Ctrl key (which should remain available for use within the shared application).  Once clicked, the microphone icon to its immediate right displays the current status of your place in the Speaking Order queue. If you are the only user in the queue, a blue microphone ( [image]) is displayed and you can start speaking. In addition, the volume meter level is displayed. Otherwise, your place in the queue is indicated by the number alongside a black microphone  (such as [image] ).
Reviewing Participant Feedback	The middle section of the Dashboard is split into three sections, each of which indicates different feedback from the Participants: Indicates the number of Participants who have currently raised their hands.  Indicates the number of notes that have been sent in by Participants. Indicates (in red) the number of Participants in the Speaking Order queue (excluding the current speaker). It is only displayed when you are speaking. Note:  Each time additional Participants raise their hands, send a note or join the Speaking Order queue, the feedback section of the Dashboard flashes for three seconds. To stop the flashing, click the Dashboard.
Displaying the Participant application window	The [image] button displays the Participant application window. The application sharing session remains active, but the Application Sharing engine ceases to transmit any screen updates from the shared application, meaning Participants will see a ‘frozen’ image of the shared application.  Participants will not be aware that you have temporarily switched to the Participant application: a message is therefore displayed on your Whiteboard reminding you that the application sharing session is still in progress. To return to the shared application, click Go To after selecting the application to be shared from the list of Currently Shared Application(s) in the App Sharing tab.
See Also

Working with a shared application

Sharing an application with the Moderator

Application Sharing in an iMeeting


Breakout Session Walkthrough

A breakout session has a number of unique characteristics, as described in the following sections:

Before a breakout session starts:	• Participants are split into groups, and moved between groups as required. • A group leader is assigned from among the Participants, for each group. • The Moderator designates the Event Materials for the session. Note: The Moderator can join any group.
Interpreting the Participants List during a breakout session:	• Displays Participants in your breakout session group. • Displays (dimmed Moderator icon) if the Moderator is not part of your group. • Displays [image] for the group leader.
After a breakout session has started:	• The Moderator can join any group. • The group leader can conduct the breakout session using the conventional conversation tools and the other tools on the toolbar (see Lead a breakout session).  • Participants in the group can participate in the session (see Participate in a breakout session). • Participants cannot leave the group after the session has started. Any Participants who disconnect are reentered into their original group if the Moderator has not changed their group assignment.
Stopping the breakout session:	Only the Moderator can stop the breakout session. This closes all groups. The Moderator can also call in the groups at any time. This alerts the groups to finish their work.
See Also

Communicating with the breakout group

Using the Participant List


Overview

The Interwise Participant application provides the complete system for communicating with your online tutor and fellow Participants during any Communications Center Event.

With its ease-of-use and uncomplicated interface, you can easily communicate using voice, video and data through the Internet, from any place and at any time.

The Participant application can be used in any Communications Center Event and enables you to perform the following:

•	View whatever the Moderator is doing on the Whiteboard.

•	Converse and exchange notes with the Moderator and other Participants.

•	Use emoticons to express your reaction more graphically.

•	Perform Whiteboard operations while conversing when permitted.

•	Answer verbal questions from the Moderator.

•	Respond to written questions from the Moderator.

•	Take a test or respond to a survey given by the Moderator.

•	Interact with a desktop application (Self-Exercise Mode).

•	Share an application with the Moderator.

•	Playback recordings of live or pre-recorded Events.

•	Point at the screen display.

Note that Participants using only telephones in an Event will not be able to perform the above tasks, but will be able to hear and speak during an Event.


What's New in this Version

This section describes the major new features added to version 5.0 of the Participant application.

Major new features include the following:

•	Interwise Audio Conferencing: This feature enables the use of telephones in Interwise Events. This means that Participants will be able to hear and speak in an Interwise Event using a standard telephone (connected through an IP gateway) instead of using a microphone or headset connected to their computer (as long as the Event has been defined to allow the use of telephones). Participants can also choose to connect with both their Participant application and telephone or with only their telephone. The capabilities of this feature and how to work with it are described throughout this Help. This feature does not replace the old way of listening during Events, but greatly enhances it.

•	Additional Emoticons: Three new emoticons were added to the Participant application, including: Unhappy (as opposed to Laugh), OK/Agree (as opposed to Disagree) and Can’t Hear.

•	Automatic Conversation in iMeetings: An improved, more natural, conversation mode has been added to iMeeting Events. The ‘Automatic Conversation’ option can be initiated by the iMeeting Presenter at any time, and ensures that the second person that presses the Speak button can immediately start speaking with the Presenter. The third person pressing the Speak button will enter the speaking queue. This feature greatly enhances the conversation capabilities during an iMeeting, giving the impression of being more like the "open floor" environment that is typically found in conventional telephoned-based conference calls.

•	Expel unwanted Participants: The Presenter in an iMeeting (or Moderator in Moderator-led Events) now has the ability to expel an unknown user who entered a confidential Event, or a user that behaves in an unruly fashion. The expelled user is not allowed to re-enter the Event. This new feature compliments the existing set of Event security tools and for locking the Event once all Participants have entered.

•	Initiate Polls in an iMeeting: Enhancements to the polling feature now mean that the iMeeting Presenter can poll iMeeting Participants. In addition, the poll responses can be shared with all the Event attendees.

•	Share Poll/Test results: The Event Moderator now has the option to share with all Event attendees a statistical summary of Participant responses to polls, questions and tests or surveys. The shared responses are displayed on both the Participant and Moderator Whiteboards. This feature also extends to the Presenter in an iMeeting.

•	Application Sharing enhancements: Application Sharing was enhanced so that it is now possible to give a user remote control over the shared application (without being in Conversation mode), while the name of the Participant currently controlling the Presenter’s application is displayed to all.

•	Configuring the Push Client not to run when Windows starts: The Push Client can now be configured not to launch when Windows starts. The configuration is performed both in the Participant application installation and by right-clicking on the Push Client system tray icon and selecting the relevant option from the popup menu.


Work with Emoticons
Working with Emoticons

When communicating with the Moderator, you can express your emotions graphically using a range of emoticons. These emoticons are also displayed to the other Participants; each emoticon selected is displayed alongside your name in the Participant List.

Note: The Moderator can disable emoticons, together with requests to speak.

The following emoticons are available:

	Raise Hand		Confused
	Laugh		Go Faster
	Unhappy		Go Slower
	OK/Agree		Applaud
	Disagree		Can’t Hear
	Understand
All emoticons are accessible from the toolbar, as described in the following procedure:

To select an emoticon:

1.	From the toolbar, click the arrow alongside the Raise Hand icon (this icon is displayed by default though it is replaced by any emoticon selected). A dropdown palette of emoticons is displayed.

2.	Select the relevant emoticon. The selected icon replaces the Raise Hand icon and appears ‘pressed’. The emoticon also replaces your regular icon in the Participant List.

Note: Participants working with a version prior to 4.5 (SP2) will not be able to see the emoticons in the Participant List.

To cancel an emoticon:

1.	From the toolbar, click the selected emoticon. The icon is replaced by the Raise Hand icon, and your icon in the Participant List returns to its normal mode,

OR,

From the toolbar, click the arrow alongside the Raise Hand icon (or whichever emoticon you may have selected). A dropdown palette of emoticons is displayed.

2.	Select the Finish expression option (at the bottom of the palette, this option is not represented by an icon). This option is dynamic according to the emoticon selected. For example, if you currently have the Applaud emoticon selected, the option will be displayed as Finish ‘Applaud’.

The Raise Hand icon is displayed, and your icon in the Participant List returns to its normal mode

Note: Stepping out of the Event, or receiving speaking/presenting rights will cancel any selected emoticon.


Section 508

Interwise has ensured that the Participant application is partially compliant with Section 508 of the Americans with Disabilities Act (ADA), enabling people with disabilities to use the application with some effectiveness.

In Windows applications, all menu commands can be accessed via the keyboard (by pressing the ALT key, then pressing the first letter of the required menu’s name (or the letter underlined), then navigating to the required command on that menu by using the up/down arrow keys or typing the first character of the command’s caption, or the letter underlined).

The Participant application is incorporated with an (optional) Accessibility menu that allows utilizing the software using only the keyboard. This additional menu is not displayed by default, but can be quickly and easily included in the menu bar, as described in the following procedure. As a result, operations previously only available with a mouse can now be performed from the keyboard.

To set the Accessibility menu on the menu bar:

1.	From the File menu in the Participant application, select Options… (Alt+F+O). In the displayed Options window, click on the Other tab (or use the Tab and arrow keys).

2.	In the Accessibility section, select the Activate Accessibility Feature checkbox and click OK. The Accessibility menu is added to the Participant application menu bar. See also Working with the Accessibility menu.


Working with the Accessibility Menu

The Accessibility menu includes commands to operate those functions needed to enable a user with disabilities to participate in an iClass/iSeminar type Event, or as a non-presenting Participant in an iMeeting.

The following options are available from the Accessibility menu:

•	Raise Hand (the equivalent of clicking the Raise Hand button, a checkmark is placed next to this menu option when selected. Select this option again to remove the checkmark – see also Communicating with your Moderator)

•	Express Emoticon (opens the emoticons dropdown palette; navigate through the emoticons using the up/down arrow keys, select an emoticon by pressing ENTER, or cancel the palette by pressing ESC – see also Working with Emoticons)

•	Finish Expressing Emoticon (enabled only when an emoticon has been selected, this option cancels the selected emoticon)

•	Send Note (the equivalent of clicking the Send Note button, this opens the New note window from which you can send a note to the Moderator or other Participants – see also Send a Note to your Moderator and Communicate with other Participants)

•	Speak (the equivalent of clicking the Speak button, a checkmark is placed next to this menu option when selected. When you have finished speaking, select this option again to remove the checkmark – see also Communicating with your Moderator)

•	Step Out (the equivalent of clicking the Step Out button, a checkmark is placed next to this menu option when selected. When you want to return to the Event, select this option again to remove the checkmark – see also Stepping out of the Event)

•	Enlarge Whiteboard (the equivalent of clicking the Enlarge/Reduce button, a checkmark is placed next to this menu option when selected (enlarged). When you want to return to the regular sized window, select this option again to remove the checkmark – see also Participant Window Modes)

•	Adjust Speaker Volume (opens the volume-slider adjustment panel to adjust speaker volume; adjust the volume level by using the up/down arrow keys, press ENTER when you have the required level, or cancel the slider panel by pressing ESC – see also Adjusting sound during a Live Event)

•	Adjust Microphone Volume (opens the volume-slider adjustment panel to adjust microphone volume; adjust the volume level by using the up/down arrow keys, press ENTER when you have the required level, or cancel the slider panel by pressing ESC – see also Adjusting sound during a Live Event)

•	Report Current Status (displays a window that summarizes the Event, including the quality of your connection and who is currently leading the Event - the text can be read by most Screen Reader tools)


Configuring the Push Client not to run when Windows starts

If you want to stop the Push Client from running when you open your computer, perform the following steps:

To stop the Push Client from running when Windows starts:

1.	From your system tray, right-click the [image] icon and select Don’t run Push Client when Windows starts.

2.	In the displayed alert message, click Yes.

Note: This is applicable to all user accounts on your computer. The Push Client will now no longer run automatically when you open your computer, regardless of which user account is used to login.

It is also possible to remove the [image] icon from the system tray without stopping the Push Client from running when Windows starts. Please contact your system administrator for further details.


Automatic Conversation

Automatic Conversation provides a way for any two speakers to automatically enter into full-duplex conversation, rather than requiring the Presenter to manually initiate this type of conversation with a particular Participant.

When Automatic Conversation is enabled, the first two Participants who request to speak will automatically enter into a full-duplex ‘Conversation’ mode; if one Participant is speaking the second Participant requesting to speak is allowed to speak as soon as they press their CTRL key (or click the ‘Speak’ button).

While the first two speakers hold their Conversation, the next (or third) Participant who requests to speak will enter the Speaking Order queue.  When either of the first two speakers exits the Conversation (by releasing their CTRL key or clicking the ‘Speak’ button), the third Participant automatically enters into a full-duplex Conversation with the other active speaker.

Note: Due to echo feedback, Automatic Conversation should not be enabled when all Participants are using speakers to listen in the Event.

To enable Automatic Conversation:

From the Audio/Video menu, select Automatic Conversation (you must have Presenting Rights in order to select it). A checkmark is placed alongside it, indicating that it has been enabled.

When two speakers are in Automatic Conversation, both are highlighted in blue with a microphone icon alongside their Participant List icon.

Note: The System Manager determines whether or not Automatic Conversation is available for iMeeting Events. If the Audio/Video menu does not include the Automatic Conversation option, contact your System Manager.


Initiate Polls

As the Presenter, you can initiate Yes/No and OK polls at any time from the ?’s tab (displayed only when you have Presenting Rights). You can also share the results of the poll with all Event attendees.

To initiate a Poll:

1.	After prompting the Event attendees with a verbal question, click the ?’s tab.
2.	Click [image] or [image], according to the type of response you require from the other Participants.
3.	A User Responses window is displayed, providing you with a live summary of user responses. Note: A Respond to Poll window is also displayed: you can choose to respond, or ignore by closing the window.  The User Responses window indicates the following: • Participants that refused to respond or did not send a response are included in the Did not respond value. • The response values for each question are updated in real time. • The total number includes Participants that have stepped out and those who were disconnected.
4.	You can also view individual responses in the Participant List (Yes=Y, No=N, OK=OK). Note: These responses are only visible to the Presenter and are NOT displayed to any other Participant. To clear these responses from the Participant List: from the View menu, select Clear>Responses or Clear>All (which clears all emoticons, responses and load indicators).
5.	To cancel or stop the poll, click the same button you clicked in Step 2. ‘Poll in Progress’ is displayed alongside the polling buttons until you click the relevant button.
6.	You can also choose to share the responses displayed in the User Responses window, by clicking the Share button.


Expel Participants

As the user with Presenting Rights, you can expel any other Participant, including unknown users who have accessed a confidential Event or those who are behaving in a disruptive manner. Any expelled Participant cannot re-enter the same Event.

Note: The Event initiator cannot be expelled. Moreover, the Event initiator can expel a Participant without the Presenting Rights.

This feature is only available within a full V5.0 or above environment. If one of the Event servers is of an earlier version than 5.0, the Expel option is disabled.

To expel a Participant:

1.	In the Participant List, right-click on the relevant Participant and click Expel in the popup menu. Note that the expelled Participant cannot reconnect to the Event regardless of whether the Event is locked or not.

2.	To prevent other Participants not already in the Event from trying to enter the Event, select the Lock Event checkbox (or from the Event menu, select Lock Event) in the displayed warning message.

3.	Click Yes to confirm the expulsion of the selected Participant. The user is disconnected and a message is displayed informing them of their expulsion from the Event. The user’s expulsion will not prevent their access to other Events.


Sharing Poll Results

You can share the user responses statistics with all Event attendees and even save the shared statistics by taking a snapshot of the shared results (and subsequently add it to Event Materials for later use). The shared results are displayed on all Participants’ Whiteboards. You can also redisplay the previous response statistics (accessed from the View menu).

To share response statistics:

In the User Responses window, click Share. Note that you can share the response statistics at any time.

The response statistics are displayed on all Participants’ Whiteboards.

To save the response statistics:

After clicking Share, and making sure the response statistics are displayed on your Whiteboard, select File>Save Whiteboard Contents…. In the displayed Save as window, name the file and save it in the required location.


Defining the Active Speaker to have control of a Shared Application

By default, when you initiate application sharing, the ‘remote control’ feature enables you to select a Participant with which to share the application, without the need to actually be in a conversation. This means that one Participant can share the application while you hold a conversation (optional) with another.

However, if you want the Active Speaker (the Participant with which you start a conversation) to automatically gain control of the shared application, you should perform the following steps (this may be especially relevant for users familiar with previous versions of the Participant application):

To define the Active Speaker to control the shared application:

1.	In the displayed Options window, click the Application Sharing tab.
2.	In the Other section, select the Active Speaker also controls shared application checkbox. This setting can be changed during an iMeeting, but NOT during an application sharing session.


Conducting a Conversation via Telephone

If you are using your telephone to listen and speak during the Event, a more natural conversation process is automatically initiated when you are placed into a conversation (either by the Moderator in a Moderator-led Event or by the Presenter in an iMeeting) - your telephone’s mouthpiece/microphone is opened automatically.

This means that you can start speaking into the mouthpiece of your telephone immediately upon receiving speaking rights; you do not have to press the CTRL key or press any key on your telephone keypad to activate your telephone’s mouthpiece.

When initiated by the Moderator, your name is highlighted in blue in the Participant List.

Note: The Moderator cannot initiate a Private Conversation with you if you are using your telephone in the Event.

When using both the Participant application and your telephone in the Event (Audio-via-phone), the [image] button is automatically depressed when the mouthpiece is opened. When the conversation is ended, your telephone mouthpiece is automatically closed (and if in Audio-via-phone mode, the [image] button is automatically released). As a result, you can stop and start the conversation manually, if required, by clicking the [image] button (or pressing and holding the CTRL key).

Note: If you are a Phone-only Participant, your telephone mouthpiece remains open while in Conversation Mode until the Moderator (or Presenter) ends the Conversation. There is no way to stop the conversation via your telephone keypad.

See Using your Telephone in the Event for further details in how to work with your telephone in an Event.


Using your Telephone in the Event

Using the following 4 key characters on your phone keypad, you can communicate in the Event:

# - Speak/join the Speaking Queue

9 - Stop speaking/ leave the Speaking Queue

1 - Raise Hand

3 - Lower Hand

Note: If you are a ‘Phone only’ Participant, the following limitations apply:

•	The 4 keypad characters highlighted above are relevant only to iMeetings. For all Moderator-led Events, only the 1 and 3 characters are available.

•	You cannot receive Presenting Rights during an iMeeting.

•	You cannot receive control from a Moderator during Moderator-led Events (such as an iClass or iSeminar).

•	You cannot receive notes.

•	You cannot receive ‘remote control’ over a shared application.

•	Moderators cannot start a Private Conversation with you.

•	Moderators cannot adjust your microphone or speaker volume.

•	When a slide is loaded onto the Whiteboard, the Presenter (or Moderator) should see a ‘Load’ indicator displaying an icon next to the Phone only Participant’s name, reminding the Presenter (or Moderator) that such a Participant does not have a PC or Whiteboard and thus cannot see the loaded slide.


Joining Events via your Computer (with the Participant application)

Any Participant with the relevant access information can join an Event. This access information - whether through an email invitation, an Outlook Calendar entry or through the Communications Center (see the Interwise Communications Center User Guide for further information) - enables the Participant to enter the Event via their computer.

This section is for Participants that initially connect with the Participant application: in order to listen and speak in the Event they can choose their microphone and speakers (or headset), or connect with their telephones (as long as the Event is defined to allow the use of telephones).

To join an Event via your computer:

1.	At the scheduled time, click on the Event link in the relevant email, OR, At the scheduled time, in the relevant Outlook Calendar section, double-click on the appointment and in the displayed Appointment window click the entry link. The Participant application is automatically opened.
2.	Upon connecting to the Event, the Choose Audio Device window is displayed. Note: The Choose Audio Device window is displayed automatically the first time you enter an Event and/or if no preferred audio device was selected during previous Events (defined via the File>Options… menu in the Participant application, as described here).  If an Event does not allow the use of telephones, the Choose Audio Device window is not displayed: you enter Events without being prompted to select an audio device. Similarly, if an Event is configured to use only telephones, the Choose Audio Device window is not displayed.
3.	Click [image] if you want to continue in the Event using the microphone and speakers or headset attached to your computer. You can now proceed in the Event. OR, Click [image] if you want to use your telephone in order to speak and listen during the Event (and continue viewing content on the Whiteboard). This mode is known as ‘Audio-via-phone’. Tip: If you want the option you selected to be the preferred audio device for future Events, you must select the Remember my choice, don’t ask next time checkbox. You can select an alternative audio device at any time during the Event, as described here , or you can change the preferred default audio device for future Events, as described here.
4.	In the displayed Telephone Connection window, click [image] or the Show Dial-in Instructions link to display the relevant dial-in instructions.
5.	Dial the relevant number (according to your location) shown in the displayed Dial-in Information page.
6.	When prompted, use your telephone keypad to enter the Telephone User ID. If you have an account on the Communications Center where the Event was scheduled, you will also be prompted to enter your personal Telephone Password. Note: If you are a registered Communications Center user (including if you were registered by the Event administrator) you are required to dial-in with a Telephone ID and Password, whether first connecting with the Participant application or telephone. If you are not registered in the Communications Center, it is recommended you first connect to the Event with the Participant application. This ensures that the system collects basic details (when you click the Event link you will be prompted to enter a name and email address) and a Telephone User ID is generated automatically, specifically for this Event. You are required to dial-in this ID number but not a Telephone Password. If you are not registered in the Communications Center and are connecting with a telephone only, you are prompted to dial-in the Event ID number; you are then displayed in the Participant List as ‘Guest’.
7.	You then join the Event. From this point on, your audio/voice is distributed via your phone, though you will still be able to see content displayed on the Whiteboard, as long as your computer remains connected to the Event. For most Events, upon activating the Participant application, either Waiting for Moderator (the Moderator is not yet connected) or Moderator Is Present (the Moderator is connected) is displayed. Once the Moderator is connected, you can communicate with/respond to the proceedings onscreen. If you have joined an iMeeting, Meeting in Progress is displayed. A number of additional Participant List icons are displayed when the Event has been configured to allow the use of telephones. Note: If you have been using your microphone and speakers or headset for the Event audio and want to start using your telephone during the Event (or vice versa), you can change the audio device via a number of ways (as described here)


Joining Events via your Telephone

Any Participant with the relevant dial-in information can access an Event configured to allow the use of telephones. Participants receive these details as they would for any other Event (such as an email invitation or via the Communications Center Catalog).

You can choose whether to first connect to the Event with the Participant application, or with your telephone (how you first connect to an Event will more than likely depend on your current location).

Note: There are two options available for using telephones during Events, one or both of which may be in use by your organization. Interwise Audio Conferencing, an integrated ECP component that requires an additional license, may have been implemented by your organization; if not, you will be attending an external conference call service purchased by your organization (for further information, see here). Although both options are accessed very similarly, it is always recommended to follow the onscreen instructions (if you have access to your computer).

Main Scenarios

Changing your Audio Device During the Event

Disconnecting and Reconnecting with your Telephone or Participant Application


Defining a Preferred Audio Device

You can determine which type of audio device (microphone and speakers/headset OR telephone) you wish to regularly use in future telephony-enabled Events.

Note that this preference setting is only used during the initial entry process to an Event and can be changed at any time in the Event (as described here). If, however, you change this setting during an Event, it will only take effect when connecting to a future Event.

To define a preferred audio device:

1.	From the File menu in the Participant application, select Options…. In the displayed Options window, click the Audio tab.
2.	Select from one of the following options: • Microphone and speakers, or headset, attached to my computer: Ensures that you only listen and speak during Events with your microphone and speakers/headset.   • Telephone: Ensures that you only listen and speak during Events with your telephone.  • No preference – ask me each time I enter an Event: This is the default setting and ensures that the Choose Audio Device window is displayed each time you connect to an Event.
3.	Click OK. Note: Your actual audio device will often depend on the Event’s audio configuration.  For example, if you selected ‘Telephone’ as your preferred choice, but the Event was configured to require everyone to use a headset, then your preference is ignored and the microphone and speakers/headset device are automatically activated upon entering the Event. A message is displayed, informing you that your preferred choice is not compatible with the Event settings. Similarly, if you selected ‘Microphone and speakers…’ as your preferred choice, but the Event requires everyone to use a telephone, your preference will be ignored when entering the Event.


Changing your Audio Device During an Event

You can change the audio device (microphone and speakers/headset OR telephone) you are currently using at any time. This is relevant to the following two scenarios:

•	You have been using your microphone and speakers or headset for the Event audio and want to start using your telephone.

•	You have been using your telephone for the Event audio and want to start using your microphones and speakers/headset.

Note: Depending on the Event’s audio configuration, and/or your preferred audio device setting, the audio device may be automatically determined (and therefore cannot be changed) when you connect to the Event. For example, if the Event permits only Moderators to use a telephone, you are required to use a microphone/headset (which is automatically activated when you connect to the Event), even if your preferred audio device is telephone.

To change your audio device (from microphone and speakers/headset to telephone):

1.	From the Audio/Video menu in the Participant application, select Choose Audio Device…. The Choose Audio Device window is displayed.
2.	Click [image] if you want to use your telephone in order to speak and listen during the Event. Tip: If you want this to be the default for all future Events, select the Remember my choice, don’t ask next time checkbox. OR, From alongside the Status Panel, click [image]. Note: If the [image] button is not displayed, the Event has been configured to use a microphone and speakers/headset only and you will not be able to use your telephone. The Telephone Connection window is displayed.
3.	Click [image] to display the relevant dial-in instructions.
4.	Using the displayed Dial-in Information page, dial-in to the Event with the relevant number (according to your location).
5.	Enter the Telephone User ID (and Telephone Password, if required). From this point on, your audio/voice is distributed via your phone, though you will still be able to see content displayed on the Whiteboard.

To change your audio device (from telephone to microphone and speakers/headset):

1.	From the Audio/Video menu in the Participant application, select Choose Audio Device…. The Choose Audio Device window is displayed.
2.	Click [image] if you want to continue in the Event using the microphone and speakers or headset attached to your computer. Tip: If you want this to be the default for all future Events, select the Remember my choice, don’t ask next time checkbox. OR, From alongside the Status Panel, click [image]. Note: If the [image] button is not displayed, the Event has been configured to use telephones only and you will not be able to use your microphone and speakers/headset. A message is displayed, informing you that you must first hang up your telephone before choosing another audio device.
3.	Hang up your telephone. The ‘Audio via Telephone’ indicator located below the Status Panel is removed and you can now listen and speak in the Event using your microphone and speakers / headset. Tip: You can also simply hang up your telephone, click OK in the displayed alert message informing you that your telephone was disconnected from the Event, and then select microphone and speakers or headset in the Choose Audio Device window. Note: If the Remember my choice, don’t ask next time checkbox is not selected, your selection during either of the above procedures will not override any previously defined preference setting.  For example, if you previously selected Telephone as your preferred audio device, but then during the current session selected microphone and speakers/headset without selecting the Remember my choice, don’t ask next time checkbox, then your audio device will be set to microphone and speakers/headset only for this session. The next time you enter an Event, your preferred audio device will still be assumed to be Telephone. Thus, preference settings are persistent unless explicitly changed by selecting the checkbox when selecting a new device, or by changing the setting in the Options…>Audio tab


Dial-in Information page

When accessing an Event that allows the use of telephones, you can also access a Dial-in Information page specific to that Event. This page contains information about the telephone dial-in process and the relevant numbers required to dial-in to the Event.

This page is in HTML format and includes a table of Gateway Access Numbers, optional additional dial-in instructions, and the Telephone User ID that should be entered on the telephone keypad during the dial-in process.

The Telephone User ID identifies you as a telephone user and enables your telephone call to be synchronized with the live Event. If you enter the wrong Telephone User ID, or no Telephone User ID, the Interwise servers will not be able to accept your telephone call, though you will be able to proceed in the Event via your computer only.


Participant List Icons with Telephones

The icons below are displayed in the Participant List and are exclusive to Participants/Moderators connecting to the Event with a telephone.

	Participant is using a phone to listen and speak in the Event while using their computer to view content on the Whiteboard.
	Presenter is speaking via a phone while using their computer to display content on the Whiteboard.
	Participant is connected with a phone only and will not be able to see any of the contents displayed on the Whiteboard.
	Moderator is speaking via a phone while using their computer to display content on the Whiteboard.
	Co-Moderator is connected via a phone while using their computer to display content on the Whiteboard (if required).

See Also

Using the Participant List


Main Scenarios

The following three scenarios illustrate the main methods of joining an Audio Conferencing Event:

Scenario 1: You are at the office and want to join the Event using the Participant application but speak and listen in the Event using your telephone (known as an ‘Audio-via-phone’ Participant). This scenario is described in detail here.

Scenario 2: You are out of the office and have no access to a computer, but you want to be able to speak and listen in the Event with your telephone (known as a ‘Phone-only’ Participant). See below.

Scenario 3: You are on your way to the office. You don’t have access to a computer right now but want to connect to the Event with your telephone and then join the Event through your computer when you get to the office (whether as a ‘PC-only’ or ‘Audio-via-phone’ Participant). See below.

Scenario 2: Joining the Event with your telephone (a Phone-only Participant)

1.	Call the relevant access number (assuming you have access to the email invitation or a printout of the relevant numbers) to enter the Interwise system.
2.	Call the relevant access number to enter the Interwise system and then enter the Telephone User ID. If you have an account on the Communications Center where the Event was scheduled, you will also be prompted to enter your personal Telephone Password to join the Event. Note: If you are a registered Communications Center user (including if you were registered by the Event administrator) you are required to dial-in with a Telephone ID and Password, whether first connecting with the Participant application or telephone. If you are not registered in the Communications Center, it is recommended you first connect to the Event with the Participant application. This ensures that the system collects basic details (when you click the Event link you will be prompted to enter a name and email address) and a Telephone User ID is generated automatically, specifically for this Event. You are required to dial-in this ID number but not a Telephone Password. If you are not registered in the Communications Center and are connecting with a telephone only, you are prompted to dial-in the Event ID number; you are then displayed in the Participant List as ‘Guest’.
3.	You then join the Event. From this point on, your audio/voice is distributed via your phone, but you will not be able to see content displayed on the Whiteboard.
Scenario 3: Joining the Event initially with the telephone only and then joining with the Participant application (whether as a PC-only or Audio-via-phone Participant)

1.	Connect to the Event using your phone in exactly the same way as described in Scenario 2 (see above).
2.	Upon arrival at your office (or if you simply want to start using your computer during the Event), and while still connected to the Event with your telephone, connect to the Event as you normally would using the Participant application (see here). The system will recognize that your phone is already connected and you will NOT be prompted to select an audio device. Note: If you are not registered in the Communications Center on which this Event was created, you appear as a ‘Guest’ in the Participant List. When you then attempt to connect to the same Event with the Participant application, the system is unable to recognize you as the same ‘Guest’ (as you enter your name and email address when clicking the Event link, your name is displayed in the Participant List). As a result, you appear twice in the Participant List; once with your name, as you entered it during the entry process, and once as a ‘Guest’.
3.	After connecting with the Participant application, you can choose to continue with the Event as an Audio-via-phone Participant (using both the Participant application and your telephone) or as a PC-only Participant (by disconnecting your telephone from the Event and changing your audio device).


Disconnecting and Reconnecting with your Telephone or Participant Application

This section, relevant to Audio-via-phone Participants who are using both telephones and the Participant application, describes how you can disconnect from, and reconnect to, an Event.

Disconnecting/Reconnecting your Telephone

If you disconnect your phone during the Event (or you get disconnected for some reason), and you are still connected via the Participant application, a message is displayed. Click OK and then select the device with which to continue in the Event (in the Choose Audio Device window).

To reconnect with your phone, follow the steps detailed here.

To reconnect as a PC-only user (without the ability to speak/listen via your phone), which may in fact be your only option, click [image].

Note: If you were speaking when your phone was disconnected, your ‘Speak’ button is released (as if it had been clicked). If you had been waiting in the Speaking Queue (in an iMeeting), you are removed from the Speaking Queue.

Similarly, if you had been in a Conversation with another Participant or Moderator, they will receive a message informing them that your phone was disconnected.

Disconnecting/Reconnecting your Computer (Participant Application)

If you disconnect the Participant application (or for some reason your computer gets disconnected from the Event), and your phone is still connected, a message is displayed. If you want to/are able to connect again with your computer/Participant application, try to reconnect to the Event as described here. Alternatively, use the keypad characters on your phone (as described here) to communicate in the Event with your phone only.

Note: If you were a Presenter and are now continuing as a Phone-only Participant, the Presenting Rights are automatically assigned to the next Participant, as long as they are connected with a computer.

In addition, as an Audio-via-Phone Participant, disconnecting your computer from the Event does NOT disconnect the telephone. You must hang up the phone; otherwise, Event attendees may be able to hear remarks that were not intended for transmission.